Software Support Technician

Software Support Technician

Join CAMP Systems International, Inc., the trusted leader in aircraft compliance and health management. We support over 20,000 aircraft and 33,000 engines worldwide with cutting‑edge software platforms.

As a Software Support Technician you will provide remote and on‑site support, train end users and help maintain customer satisfaction. You will be on call beyond normal hours, participate in rotational on‑call support, and troubleshoot and resolve software issues.

• Troubleshoot, diagnose, identify, and resolve software issues by means of research, testing, and remote screen sharing.
• Provide Tier I support answering the help desk phone line and email for all incoming service requests, including the Emergency Support line.
• Provide answers directly to clients by identifying problems, researching answers, and guiding clients through corrective steps quickly, clearly, and jargon‑free.
• Escalate incidents to Senior Support Engineers and alert the manager of priorities and problems.
• Consult customers on the ideal use of the software based on best practice and customer business processes.
• If unable to provide the solution, collect and document necessary information for the appropriate specialist to address. Follow through all calls and issues until resolved.
• Create and maintain working documents which include processes, procedures, FAQs, and known errors, contributing to a working knowledge base.
• Adhere to Software Maintenance Agreement timelines and requirements.
• Assist other help desk technicians as needed.
• Other duties may be assigned.

• Associate degree or equivalent from a two‑year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience.
• Ability to multitask and work in a fast‑paced environment.
• Exposure/experience in preparing and presenting basic software training information.
• Knowledge and/or experience of the aviation industry a plus.
• Bilingual in Spanish is a big plus.
• Must possess the ability to read, analyze, and interpret technical procedures and understand general business correspondence, effectively presenting information and responding to questions via multiple methods of communication to both internal and external stakeholders.
• Knowledge of and/or experience in accounting processes strongly preferred.
• Knowledgeable in current networking standards.
• Familiar with system administration.
• Fluent with Microsoft Server and Windows operating systems.
• Knowledge of accounting systems a plus (e.g., Quick Books, Great Plains).
• Knowledge of client/server software systems, SQL, and Oracle database systems a plus.
• Intermediate to advanced knowledge of Microsoft Office including Outlook and Excel.
• Hardware/Software troubleshooting experience in environments servicing local and remote users.
• Experience with Quantum Control is a major plus.

Compensation range: $26.44 – $27.88 / hour

Join a culture where ideas matter, impact is real, and growth is supported. Be part of a team reimagining the future of aviation.

Mid‑Senior level

Full‑time

Customer Service

CAMP is committed to creating a diverse environment and is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or protected veteran status (EEO).

We provide reasonable accommodation for individuals with disabilities. To request accommodation, please contact