Associate Manager, Strategy & Operations - Risk

Associate Manager, Strategy & Operations - Payments Risk

About the Team

The Payments Risk team is seeking a Strategy & Operations Associate Manager to help reduce payment abuse costs and drive solutions that safeguard the integrity of our platform. In this role, you’ll develop a deep understanding of our three core audiences—Consumers, Dashers, and Merchants—and become a key resource for analyzing behaviors that may indicate risky or abusive patterns. You’ll lead investigations into high-risk activity, design data-informed strategies, and implement cross-functional initiatives to mitigate losses while maintaining a seamless and trusted user experience.

Most importantly, you’ll help strike the right balance between user trust and risk management, ensuring we continue to support growth while protecting the platform.

About the Role

Our best Associate Managers are data-driven, truth seeking, strategic thought partners and operators. They combine business context and analytics to take on a problem area and implement a customized solution. Think this is you? Read on…

You're excited about this opportunity because you will…

• Establish and refine Door Dash's strategic approach to payments risk- work on the operations, engineering, and analytics needed to protect Door Dash’s audiences from bad actors

• Analyze user behavior across Door Dash's platform – complete end-to-end analysis that allows us to better identify the bad actors and improve the experience of good users

• Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs

• Improve through experimentation – use data-driven decision-making to run tests in order to reduce risk while accelerating growth

We're excited about you because…

• 4+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience

• Experience leading projects, hitting goals, and succeeding in a team environment

• Strong communicator, both written and verbal

• Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets)

• You have a bachelor’s degree

• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

We expect to fill this position by.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The…