Account Administration Specialist

Overview

Greenberg Traurig (GT), a global law firm with locations across 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. This role is based in one of our office locations on a hybrid basis and reports to the Account Administration Manager.

The available shift is Monday – Friday 5 PM – 2 AM ET/3 PM – 12 PM MT.

Position: Account Administration Specialist

• Creates and maintains Active Directory and ADERANT accounts for GT employees, including account changes, deactivations and deletions.
• Manages cloud accounts in Microsoft Entra (Azure).
• Manages user accounts in third-party/external systems (Dropbox, BOX, Google Workspace, Sharefile, Preparis, eFax, Ping One Identity, ZOOM, etc.).
• Creates and maintains firm-wide distribution lists in AD on-premises.
• Creates and maintains cloud groups in Microsoft Entra (Azure).
• Logs, tracks, and updates all requests via ticketing system (Ivanti).
• Identifies issues requiring approval of Office of Firm Counsel and coordinates approvals, tracking in SQL database for user recertification.
• Updates and maintains assigned service requests; follows up with clients and other IT staff as needed.
• Provides Tier I support and On-Call support to Account Administration Team.
• May assist in training of new Helpdesk representatives and Account Administration personnel.
• Provides advanced support for HR and Office of Firm Counsel.
• Participates in identifying and implementing improvements for the Account Administration function.
• Serves as Account Administration SME on firm-wide technology projects and may manage small projects as assigned.
• Acquires and maintains advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes.
• Reviews communications regarding new policies, procedures, and system changes/outages.
• Maintains Account Administration documentation and procedures, including SOPs and QRC documentation.

• Knowledge of Helpdesk and call center tools and operations.
• Detail-oriented with exceptional client service attitude; able to ask probing questions to quickly identify and resolve escalations.
• Effective team player, highly professional, able to maintain confidentiality of information.
• Excellent organizational, verbal and written communications skills; able to convey highly technical information in easy-to-understand non-technical terms and interact with all levels of the organization.
• Proven analytical, evaluative and problem-solving abilities.
• Ability to work independently, complete assignments within time limits and produce high-quality results.
• Proficient in documenting technical processes and procedures.

• BA/BS Degree preferred.
• 3-5 years of experience in Active Directory or related experience.
• MCSA:
  Microsoft Certified Solutions Associate; A+, AZ-900 Azure Fundamentals, Security+ and Network+ certifications are highly desirable.

• Proficiency with Windows-based software and Microsoft Office 365 required.
• Knowledge or experience with Ivanti ticketing system or similar.
• Knowledge or experience with SQL management.
• Knowledge or experience in Power Shell.

EEO Statement: GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.