Manager, ServiceNow Development

Overview

Who We Are:

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

While our offices are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

Take-Two Interactive is looking for an inspirational, dynamic, and charismatic Service Now Development Manager to lead a team of professionals focused on delivering exceptional Service Now solutions. This role dynamic leader will forge peer and business relationships and strive for continuous improvement in processes and team performance.

The ideal candidate thrives in a constantly evolving environment, demonstrating expert technical competence, strategic thinking, and a passion for innovation. They will oversee development activities, ensure platform health, manage technical debt responsibly, and embody Take-Two s core tenants in their approach to work.

• Lead and mentor a team of Service Now developers, ensuring high-quality and timely deliverables aligned with business needs.
• Oversee end-to-end development lifecycle on the Service Now platform—including requirements gathering, design, configuration, testing, deployment, and support.
• Drive creative solutions to complex problems while maintaining a focus on platform health, performance, and scalability.
• Act as an effective moderator when prioritizing tasks and managing expectations in a fast-paced environment.
• Evaluate emerging Service Now features and industry trends to recommend improvements and innovations.
• Promote a culture of agility, continuous learning, and proactive problem-solving within the team.
  Lead and manage a team of Service Now developers and administrators, including mentoring, performance reviews, and workload prioritization.
• Collaborate with business stakeholders, IT leaders, and process owners to translate requirements into technical solutions that align with platform best practices.
• Ensure platform governance
  , scalability, and performance through effective architecture and coding standards.
• Own and manage the Service Now roadmap
  , identifying new capabilities and driving continuous improvement.
• Establish and enforce development best practices
  , code reviews, and documentation standards.
• Coordinate with Service Now support and vendors to resolve platform-related issues or upgrades.
• Monitor and report on team performance, project milestones, and platform health.

• At least 1 year direct people management experience.
• Advanced technical understanding of Service Now product suites, including ITSM, ITAM, Security Operations, HR Service Delivery, Sourcing and Procurement, and App Engine.
• Success with end-to-end lifecycle of Service Now development projects, from planning and design to deployment and maintenance.
• Thorough grasp of scripting (JavaScript, REST APIs, etc.) and Service Now integrate-ability in a broader technology landscape.
• 7+ years in Service Now development, administration, and platform architecture.
• 5+ years of leading technical team(s).
• Excellent organization, presentation and conflict resolution skills, with a strong intuition for business.
• Bachelor’s degree or equivalent experience in Engineering, Computer Science, or IT-related field.
• ITIL and Service Now certifications (CSA, CAD, CIS, CMA, or CTA) preferred.

• Great Company Culture
  . Ranked as one of the most…