Epic Testing Coordinator

* Assists with other project areas as needed.
* Provides backup support during peak times or staff shortages.
* Participates in special projects and initiatives.
* Adheres to internal controls and reporting structure.
* Performs related duties as required.
* Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
* Stays updated with the latest Epic Ambulatory features.
* Actively seeks out training opportunities.
* Applies new knowledge to improve system performance.
* Uses rigorous logic and methods to solve difficult problems with effective solutions.
* Diagnoses and resolves complex application issues.
* Develops innovative solutions to improve user experience.
* Collaborates with teams to address system challenges.
* Is dedicated to meeting the expectations and requirements of internal and external customers.
* Provides excellent support to clinical staff.
* Understands and anticipates user needs.
* Ensures user satisfaction with application performance.
* Works effectively and cooperatively with others; establishes and maintains good working relationships.
* Collaborates with IT and clinical teams.
* Shares knowledge and best practices.
* Participates in team meetings and projects.
* Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
* Test coordination experience of at least 2+ years in an Epic environment.
* Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
* Strong understanding of clinical and administrative workflows.
* Excellent communication, project management, and stakeholder engagement skills.
* Relevant education and experience may be substituted as appropriate.
* Epic certification in one or more modules (preferred).
* Prior experience with Epic implementations, especially in Ambulatory, Optime, or Revenue Cycle modules.
* ITIL Foundation certification.
* Active Epic Certification, Accreditation, or Proficiency in related applications.
* Extensive experience with clinical information systems, typically demonstrated by at least 5-7 years of relevant experience.
* Demonstrated experience as a major participant in EHR configuration.
* Experience with online scheduling design and implementation.
* Experience with Epic testing tools (e.g., Scenario Manager, Test Script Manager).
* Experience in test automation and automation tools.
* Experience of at least 1 Epic implementation as a testing coordinator / lead.
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