Client Services Analyst

Join to apply for the Client Services Analyst role at The University of Texas System
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Required Application Materials: A resume and letter of interest is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third-party vendor.

FLSA Status:
Nonexempt

Earliest

Start Date:

Immediately

Salary:
Salary commensurate with experience

Hours per Week: 40 hours weekly

Hiring Department:
Tech Infor Services

For more than 140 years, The University of Texas System has improved the lives of Texans — and people all over the world — through education, health care, and research. The System consists of nine academic institutions, four health institutions, and The University of Texas System Administration. The institutions of the UT System employ more than 160,000 faculty, health care professionals, researchers, support staff, and student workers.

The UT System Administration is primarily based in Austin, Texas. It supports the missions of the System’s thirteen institutions by providing financial, legal, planning, purchasing, government relations, communications, development, and other central services. Serving a growing state, the UT System Administration strives to provide a welcoming, supportive work environment that embraces different perspectives – not only because it enables the organization to be stronger, creative, and thoughtful, but because it is the right thing to do.

To that end, UT System Administration embraces state laws on military and former foster children employment preferences.

As a member of the Client Services (Help Desk) team, this position provides first-tier technical support, meeting, and event support. The Analyst is responsible for understanding the basics of information technology and delivering reliable client service.

• Manages first-tier technical support to end users and clients regarding technology hardware and software applications, efficiently resolving issues and escalating more complex problems as necessary.
• Develops, delivers, and manages the logistical aspects of training programs and presentations for team members and stakeholders.
• Manages the technical onboarding and offboarding of user accounts, including administration of group memberships and rights.
• Maintains user accounts, hardware, software, and services, ensuring operational effectiveness and resolving issues.
• Participates actively in the implementation of technology projects and initiatives, gaining experience in project management and support.
• Administers software management platforms and maintains endpoint configurations, ensuring compliance with organizational standards.
• Analyzes technical support trends and prepares comprehensive reports on service performance and incident management for leadership review.
• Provides robust technical support during meetings and events, ensuring seamless operation of audiovisual and conferencing equipment.
• Handles general administrative duties, including customer inquiries, document preparation, and participation in meetings.
• Other duties as assigned.

• Knowledge of general office practices and administrative procedures.
• Strong organization, teamwork, problem-solving, and communication (verbal and written) skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work effectively with people at all levels of the organization in a fast‑paced, dynamic environment.
• Proficiency in using standard office equipment and software.
• Excellent written and verbal communications skills with a professional demeanor.
• Excellent customer service.
• Ability to offer attention to detail and accuracy in work produced.
• Ability to work independently with limited supervision.

• High school diploma or GED and 3 years in information technology solutions is required.
• Experience and education may be substituted for one another on a year for year basis.

• Familiarity with Information Technology Infrastructure Library (ITIL) framework and IT Service Management (ITSM) platforms.
• Experie…