Client Success Manager

Client Success Manager (CSM) – On‑Site, Austin, TX

Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities get access to the various learning platforms they use. We’re a small startup located in Austin, Texas (26 team members), but growing fast.

We’re high‑performing, and we tackle the problems that nobody else wants to take on. The ideal candidate will not just be an employee; they will be among the first few hires and will have the opportunity to contribute massively to the growth and direction of the organization as a whole.

• Build strong, trusted relationships with clients to ensure long‑term success, growth, and retention.
• Lead onboarding and implementation efforts, offering hands‑on product support and integration guidance.
• Understand each client’s business goals and challenges, and align Edlink’s solutions accordingly.
• Collaborate across teams to streamline processes, improve client outcomes, and share feedback for product development.
• Act as a strategic advisor, bringing thought leadership and insights to help clients achieve their desired outcomes.
• Continuously look for ways to enhance the client experience and drive value at every touchpoint.

• You’ve got experience working in a startup or a startup‑like environment.
• You’ve got first‑hand experience with a highly technical product or have a technical background of some sort.
• Experience with APIs, data systems, or technical software in a client‑facing role is a big plus! You’re an excellent communicator, including a great first impression, great presentation skills, writing ability, and a propensity for relationship building.
• You may have previously worked in sales, account management or customer service, but it’s possible you never worked in any of those, and you just have some other previous or personal experience developing skills you think you’d need to do well in this role.
• You’ve got a technical edge – maybe you’ve worked with software products before, or you’re naturally curious about how things work under the hood. Either way, you’re ready to put that knowledge to use with our clients.

• Missing being around someone other than your plants, pets and family every day? We’re an in‑office team only hiring in‑office roles.
• Tired of selling something you don’t believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and students’ lives easier.
• Have a “non‑traditional” background? Maybe you didn’t go to college. Maybe you haven’t worked in a while. Maybe your most recent work experience doesn’t translate well to a resume. We don’t care. If you’ve got the skills and we believe you’re on a good trajectory and just need a chance to run, you’ll have a darn good shot at the role.
• Passionate about working with technical products? This role needs someone who’s excited to dig into our API and data solutions to help clients succeed.

Working at an early‑stage startup is like getting an MBA. You’ll get lots of attention, have lots of responsibility and also lots of autonomy.

• Base salary: $60,000 – $75,000 depending on experience + performance‑based bonus. OTE $60,000 – $115,000. Variable salary is 20% of overall OTE (80/20 split).
• Downtown parking.
• Generous PTO.
• Weekly team lunches.
• No bureaucracy.
• Flexible working hours.
• Health, dental, and vision insurance options.
• Paid parental leave.

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