Conversational AI Bot Developer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee‑first process. Our vision is to create a place where employees know they can thrive.

• Support voice and digital AI Self‑Service solutions for large, multi‑location contact centers
• Design, develop and implement AI self‑service applications with Google CCAI
• Interface with clients as needed to drive implementation of AI solutions
• Serve as a strong contributor to the Google Delivery practice Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
• Integrate to backend systems using web services, databases, and reporting
• Perform unit testing of developed code
• Assist with system and functional testing

• 8+ years of application development experience overall
• 3+ years of experience with Google Dialog Flow ES/CX
• 1+ year of hands‑on experience with Google Cloud CCAI or other AI platforms such as Amazon Lex, Kore.ai, Uniphore, IBM Watson, etc.
• Google Certification a plus and/or badge completion required
• Knowledge of Cloud Services Architecture, Apigee, Vertex AI
• Ability to support multiple projects at the same time
• Experience in supporting large multi‑site contact center implementations
• Experience with Speech‑to‑Text and Text‑to‑Speech services such as Nuance, Google and Amazon
• Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python
• Must be able to work independently, be organized, self‑motivated, and have attention to detail
• Excellent communication skills, both written and verbal
• Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, Angular
  
  JS, C#, .NET, SQL, SDK development, Objective C, Swift
• Support integrations with back‑end data systems such as Web Services REST API, SOAP, SQL Server, Oracle, No
  
  SQL databases, Reporting
• Bachelor’s degree required

• 1 to 2 years Cisco CVP/Webex
  
  CCE/CC/UJet design and architecture experience
• VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
• Bilingual (Spanish) skills a plus

• Salary range: $120,000 to $140,000; eligible for an annual incentive program. Actual offers may vary based on location, experience, education and skill levels.
• Benefits are available to eligible employees, including medical, dental, vision, tax‑advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

Please note:

We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, has 60,000+ employees worldwide. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence.

TTEC has been awarded the Great Place To Work 2024‑2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.