Implementation Project Manager

Position:
Implementation Project Manager

Grade Level: 09

As an Implementation Project Manager, you will be responsible for all operational aspects of guiding new customers through an implementation lifecycle and onto our technology platform. Your main focus will be to improve implementation procedures and tooling to make the process as seamless as possible, working with internal and external stakeholders.

• Lead the Onboarding team as an influential leader, assisting management with key items such as ticket escalation, process improvements, and liaison across the Product organization.
• Mentor new team members.
• Consolidate, improve, and modify Onboarding Playbook documentation.
• Own and manage all facets of the Onboarding process for new customers.
• Query and extract data using SQL, C#, and Python.
• Communicate status updates and next steps by phone and email to internal stakeholders and customers.
• Obtain customer data, ingest it into our systems, and test quality and functionality.
• Manage multiple ongoing projects and client-facing communication.
• Own and resolve support tickets, explain breakdowns, and suggest process improvements for recurring cases.
• Serve as initial point of escalation for support tickets when applicable.
• Collaborate with other teams to meet or exceed Service Level Agreements.
• Communicate clearly and ensure others’ priorities are considered.
• Apply critical thinking and solution-oriented approaches to problems.
• Use judgment to identify and resolve day-to-day problems.
• Recognize setbacks, risks to goals, and escalates as required.
• Become a subject matter expert in the dealership management system and data extraction topics.
• Prioritize and manage concurrent work streams with minimal supervision.
• Analyze current processes and suggest/implement improvements.
• Assist in building reports in Salesforce for business needs.

• 2+ years of relevant professional experience in a fast-moving company or auto industry.
• Experience leading a team and/or an entire process.
• Strong project management skills, accountability for meeting deadlines; ability to manage multiple projects concurrently.
• Strong interpersonal and communication skills, capable of leading complex discussions across departments.
• Comfortable with technology and strong understanding of process-based tools.
• Proficient user of Microsoft Office 365.
• Intermediate SQL/Google Big Query knowledge.
• Power BI knowledge/experience a plus.
• experience.
• Project Management experience a plus.
• Natural leader and team player.
• Collaborative and solutions oriented.
• Clear and succinct verbal and written communicator.
• Enjoys process and mastery of technical detail.
• Proactive and ownership mindset.

This role is limited to candidates with an indefinite right to work within the USA or Canada.

• Anticipated base salary range: $53,084 to $109,089. Final base salary will be based on location, experience, and qualifications.
• Eligible for an annual incentive plan.
• Eligible to receive additional S&P Global benefits. For more information on benefits, visit

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

US Candidates Only:
The EEO is the Law Poster http://(Use the "Apply for this Job" box below). describes discrimination protections under federal law.

Job

Posted On:

Location:

Virtual, Mississippi, United States