Implementation Consultant

Join to apply for the Implementation Consultant role at Abrigo

Abrigo provides technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection, CECL readiness, and lending workflows – empowering our customers to address their Enterprise Risk Management needs.

The Implementation Consultant is a key member of the Client Services team. In this role, you will be the primary driver of client success by developing implementation strategies and supporting product design and configuration during implementation. You will collaborate with the Client Services, Product, and Sales teams to support our Banking Platform clients. Energetic candidates with strong intellect, a passion for finance, the ability to execute with excellence, and superior communication skills are encouraged to apply.

Applicants may choose to work remotely or onsite in Raleigh, NC or Austin, TX. This position reports to the Manager of Consulting.

• Develop subject‑matter expertise in the Sageworks Banking/Loan Origination platform
• Lead multiple client implementations of various sizes and complexities through design and configuration of our banking platform solutions
• Serve as the primary point of contact and maintain accurate project plan details
• Manage day‑to‑day execution of project implementations, review customer requirements, monitor progress and timelines, and resolve issues to drive project success
• Communicate design strategy and configuration details to the client education team for timely customer training
• Maintain job aids and training materials for product design and configuration
• Drive successful adoption and coordinate post‑implementation account‑management handoff to the Client Success Manager
• Work with Client Success to monitor and support product usage, client satisfaction, and configuration needs
• Collaborate with Product to maintain and enhance functionality based on client feedback
• Provide customer service through technical support, product feedback, and client follow‑up

• 2+ years of experience in banking, consulting, or SaaS product implementations
• Banking experience and credit knowledge preferred
• Strong written and verbal communication skills across teams
• Excellent facilitation skills to lead client engagements and working sessions
• Attention to detail while managing multiple priorities
• Willingness to travel up to 50% of the time to meet with clients
• Ability to accomplish tasks in a timely manner and solve problems with limited direction
• Occasional travel for team events, relationship‑building, and key decision‑making

• Market competitive total rewards package
• Be part of the heart and soul of a winning company with an inspiring mission
• The opportunity to make big things happen
• Competitive salary with full health benefits and an HSA option
• Flexible PTO and bank holidays
• 401(k) plan with company match

Abrigo is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at  with the subject line "accommodation".