ServiceNow Senior Architect

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Service Now Senior Architect

PETADATA

Onsite Austin, TX

6‑Month Contract (with potential for extension)

Monday to Friday, Full‑Time Onsite

Immediate / As soon as possible

PETADATA is a technology‑driven services firm specializing in delivering scalable, enterprise‑grade digital transformation solutions across industries. We partner with global enterprises to streamline IT operations, optimize business workflows, and maximize value from platform investments, such as Service Now.

PETADATA is seeking a highly experienced Service Now Senior Architect to lead the architecture and design of enterprise Service Now solutions. This onsite opportunity in Austin, TX, requires exceptional leadership, stakeholder management, and cross‑functional collaboration skills—especially within financial domain environments. The ideal candidate will serve as a strategic advisor and technical lead, working closely with business stakeholders, executives, and technical teams to deliver scalable Service Now solutions that align with organizational goals.

• Lead the Service Now platform architecture strategy, planning, and implementation across the enterprise.
• Collaborate with financial business teams and C‑level executives to understand business needs, gather requirements, and translate them into technical solutions.
• Design and architect robust and scalable Service Now solutions that align with financial industry best practices, compliance, and audit controls.
• Drive enterprise‑wide Service Now initiatives, including ITSM, ITOM, ITBM, CMDB, GRC, and custom app development.
• Provide technical leadership in the design, development, and integration of Service Now with third‑party systems.
• Define architectural standards, frameworks, and governance models.
• Perform impact analysis of new requirements and enhancements on existing systems.
• Oversee platform health, upgrades, security configurations, performance optimization, and version management.
• Collaborate with Service Now developers and implementation teams to ensure delivery excellence.
• Mentor junior architects and developers and promote Service Now best practices.
• Create and maintain architecture documentation, solution blueprints, and roadmaps.

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field.
• 8+ years of Service Now experience, with at least 3+ years in an Architect or Lead role.
• Strong expertise across Service Now modules, including ITSM, ITOM, CMDB, GRC, and Financial Services Operations (FSO), is a plus.
• Proven track record of architecting Service Now solutions in the financial or banking domain.
• Exceptional communication and stakeholder management skills—able to engage directly with business executives.
• Experience with integrations using REST, SOAP, MID Server, and other API technologies.
• Deep understanding of Service Now architecture, scripting (JavaScript), workflow customization, and UI policies.
• Service Now certifications:
  Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect preferred.
• Strong documentation skills and experience presenting technical concepts to non‑technical audiences.

• Experience working with Agile/Scrum delivery models.
• Knowledge of security protocols and Service Now security models.
• Familiarity with Dev Ops and CI/CD pipelines in Service Now environments.
• Financial reporting, audit, and compliance knowledge relevant to Service Now implementations.

• This role is 100% onsite in Austin, TX, Monday to Friday.
• Must be available to attend in‑person meetings and workshops with executives and key stakeholders.

• 6 Months (possibility of extension based on project needs and performance)

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant experience.

PETADATA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.