Solutions Engineer Job Austin area,Texas USA,IT/Tech

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society.

With world‑class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your Role And Responsibilities

Serve as Trusted Advisor:
You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.

Exhibit Strong Communication

Skills:

You will influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills.

Understand the Customer’s Journey:
You will guide customers through a value realization journey aligned to their strategic priorities, designing technical and business‑focused solutions that drive adoption and growth.

Prove Business Value:
You will demonstrate the business value of Hashi Corp solutions in solving the customer’s business problems and driving their target outcomes.

Contribute to Customer Success:
You will regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.

Drive Expansion and Adoption:
You will seek to drive expansion within current product lines and promote the adoption of multi‑product integrated solutions.

Partner with Cross‑Functional Teams:
You will collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.

Provide Authoritative Guidance:
You will offer authoritative guidance on Dev Ops concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.

Maintain Technology Expertise:
You will establish and maintain a deep understanding of the Hashi Corp portfolio, the partner ecosystem, and the competitive landscape.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Experience:

4+ years in a Technical Pre‑Sales or Sales Engineering role, or equivalent experience – practitioners are appreciated as well.

Technical Expertise:
Proficiency in understanding concepts and technologies in Dev Ops, IT operations, security, cloud, microservices, containers, and scheduling platforms.
Customer Engagement:
Proven experience with implementing software products or solutions in large and dynamic enterprise companies.
Communication

Skills:

Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.
Problem‑Solving

Skills:

Demonstrated ability to analyze complex technical problems and develop innovative solutions.
Collaboration:

Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross‑functionally with teams such as Product Management, Engineering, and Customer Success.
Travel:
Ability to travel as needed, with domestic and occasional international travel required.

Preferred Technical And Professional Experience

Knowledge of Hashi Corp Tools:
Knowledge of and experience with any of the tools in the Hashi Corp portfolio.
Technical

Certifications:

Relevant technical certifications (e.g., AWS, Azure, Google Cloud, Dev Ops) are a plus.
Education:

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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