Business Technology Automations Lead

Job Description

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team — which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

We are looking for a proactive and detail-oriented Business Technology Automations Lead to design, implement, and scale workflow automations across core business platforms such as Salesforce, Hub Spot, Net Suite, Chargebee, and HiBob.

This role will play a critical part in improving operational efficiency by identifying manual processes and automating them using low-code / no-code tools, scripting, and integration platforms. You will collaborate with cross-functional teams — Sales, Marketing, Finance, CS, and People Ops—to streamline operations, reduce tech debt, and improve user experience.

• Design and build automated workflows and integrations between business applications (e.g., Salesforce → Net Suite, Hub Spot → Chargebee, etc.).
• Identify bottlenecks and opportunities for automation across sales, marketing, finance, and HR processes.
• Manage and optimize automation tools such as Workato, Zapier, Mule Soft, or Flow / Process Builder in Salesforce.
• Develop and maintain custom scripts or low-code logic (e.g., Apex, JavaScript, Python if applicable).
• Partner with business stakeholders to gather requirements, scope solutions, and deliver working automations.
• Maintain documentation for automation flows, logic, and dependencies.
• Monitor automation performance and proactively address failures or inefficiencies.
• Support data hygiene and sync accuracy across platforms via automated validations and alerting.
• Collaborate with IT and security teams to ensure automations are compliant with internal standards.

You are a systems thinker and problem-solver who loves turning complex, manual processes into seamless, automated workflows. You combine strong technical acumen with a deep understanding of business operations, enabling you to design solutions that not only work — but scale. You're fluent in tools like Salesforce, Hub Spot, Net Suite, Chargebee, and HiBob, and comfortable building integrations across platforms using low-code / no-code tools such as Workato, Zapier, or Salesforce Flow.

You thrive in cross-functional environments, partnering with teams across Sales, Marketing, Finance, Customer Success, and People Ops to uncover inefficiencies and deliver automations that save time, reduce errors, and enhance the user experience. You're proactive, detail-oriented, and take pride in creating clean, maintainable systems backed by solid documentation and thoughtful design. Above all, you're passionate about leveraging automation to drive operational excellence and enable teams to focus on higher-impact work.

• 2-5 years of experience in Business Systems, automations, or Business Technology roles.
• Expertise in Workato, including :
• Designing, building, and maintaining Workato recipes
• Creating and managing Workato Agents for on-premise or secure environments
• Setting up and managing connections, API tokens, and environment variables
• Monitoring and debugging job history, error logs, and retries
• Managing workspace permissions, folders, and team access controls
• Implementing error handling, conditional logic, and recipe versioning
• Experience with automation and integration tools like Zapier,…