Customer Care Specialist

About the Role:

Join our team as a Customer Care Specialist, where you'll be the friendly, knowledgeable voice helping clients navigate the Yardi EHR platform and eLearning tools. You'll troubleshoot issues, document solutions, test fixes, and keep our clients confident and supported from go-live and beyond. If you love solving problems, learning new tech, and delivering standout service, this role puts you right at the heart of it all!

• Assist multiple Account Managers to prioritize client needs, elevate concerns, and support successful go-lives.
• Log and document all client calls into the yCRM system for resolution tracking and historical data.
• Learn appropriate software and hardware used by clients and Yardi.
• Test fixes to ensure complete problem resolution has been achieved.

• High School Diploma
• 1‑3 years prior experience providing technical support
• Prior knowledge/experience with medical software highly desirable
• Strong interpersonal skills and ability to establish rapport
• Proficiency with MS Office Suite
• Excellent verbal and written communication skills

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward‑thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award‑winning culture, consistently recognized by Glassdoor’s prestigious “Best Place to Work”, fosters support, collaboration, and growth. We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements.

EOE/Race/Gender/Disability/Vets

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

Salary: $22.69/hr – $25.52/hr