ServiceNow App Dev Eng II, OpsTech Solutions

Service Now App Dev Eng II, Ops Tech Solutions

As a member of the Ops Tech Solutions application development team for Service Now, you will be at the forefront of IT service delivery, collaborating across Ops Tech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world‑class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience.

Your mission is to develop a world‑class customer experience and set new customer service standards in IT Delivery. Ops Tech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the Service Now platform for the organization. The ideal candidate is innovative and has great problem‑solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation.

You will need to work with non‑technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non‑technical audiences on system changes and enhancements. You will be working in a hyper‑growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

• Perform technical administration and maintenance of Service Now IT Business Management.
• Partner with cross‑functional teams to build enhancements and integrations that scale.
• Create Service Now workflows and business rules for service improvements.
• Interface with Service Now for all operational requests / issues / planning.
• Oversee Service Now release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to Service Now processes, policies and procedures.
• Mentor team members on project planning, design and estimating activities in Service Now IT Business Management.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,300/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. This position will remain posted until filled.

Applicants should apply via our internal or external career site.

• 4+ years of relevant IBM Cognos TM1/Planning Analytics work including system configuration, model building and developing reports or dashboards with TM1 experience.
• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field.
• Experience in IBM Cognos TM1/Planning Analytics work including system configuration, model building and developing reports or dashboards with TM1.
• Experience building complex software systems that have been successfully delivered to customers.
• Experience in corporate finance including budgeting/planning, forecasting and reporting.
• Experience working with technical and business stakeholders from global cross‑functional teams.

• Knowledge of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of HR business processes.
• Experience implementing at least two full life cycle SFDC implementations successfully.
• Experience in a test‑driven and formal QA development environment, including development, staging, production (or equivalent) deployment cycles.
• Experience working in an Agile or Scrum environment.

• Mid‑Senior level

• Full‑time

• Information Technology, Consulting, and Engineering

• Software Development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

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