Technical Support Engineer

Driivz, a Vontier company, powers the e-mobility revolution with an end-to-end EV charging and energy management platform for global charge point operators and electric mobility service providers. We offer a scalable solution that enables clients to efficiently manage their networks and provide EV drivers with an exceptional charging experience. Operating in over 30 countries across the US, Europe, and Asia, we facilitate hundreds of millions of charging events for millions of EV drivers and manage more than 100,000 public chargers.

Our customers include global industry leaders such as EVgo, Volvo Group, Shell, Circle K, Mer, Recharge, Kople, ESB, CEZ, MOL Group, and eMobility Power. We are looking for a talented Technical Customer Support Engineer to join our team.

• Support Driivz customers issues/queries/incidents (B2B) per SLA.
• Adapt to frequent context switching and manage multiple issues/projects at once with ownership and prioritization.
• Build strong relationships with customers and operators to ensure their success.

• At least 3 years experience as Technical Support Engineer.
• Proven experience in production environments (preferred cloud-based – AWS, GCP).
• Excellent analytics and investigation skills.
• Familiarity with database concepts (preferred SQL experience).
• Advanced knowledge of network functions, standards, and protocols (proxies, SSL, HTTP, etc.).
• Ability to manage time and balance multiple tasks with varying priority.
• Experience with monitoring systems (e.g., Ops Genie, Grafana).
• Experience with ticketing systems (Zendesk, Jira).
• Experience in Windows and Linux environments (Ubuntu preferred).
• Scripting knowledge (Bash/Perl/Python, etc. – advantageous).

• Mid-Senior level

• Full-time

• Customer Service

• Software Development