Epic Testing Coordinator

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Job Posting

Title:

Epic Testing Coordinator

Hiring Department: Dell Medical School

Position Open To: All Applicants

Weekly Scheduled

Hours:

40

FLSA Status: Exempt

Earliest

Start Date:

Immediately

Position Duration: Expected to Continue

Location: AUSTIN, TX

We are seeking a highly skilled Epic Testing Coordinator to lead and manage testing activities for our enterprise-wide Epic implementation. This role is critical to ensuring system integrity, patient safety, and operational readiness across our 400-bed tertiary hospital, outpatient clinics, and ambulatory surgery centers. The coordinator will support both the initial go-live, additional implementation phases, and ongoing optimization.

• Testing Strategy & Execution
  Develop and manage comprehensive testing plans across all Epic modules (clinical, administrative, patient-facing, and research).
• Lead unit, integrated, regression, user acceptance (UAT), and parallel testing cycles.
• Coordinate testing across multiple Epic Build Waves and environments (POC, TST, PRD).

• Cross-Functional Collaboration
  Partner with Epic analysts, IT, clinical operations, HR, Finance, and Supply Chain teams.
• Facilitate testing work groups and stakeholder engagement across departments.

• Defect Management & Documentation
  Oversee defect tracking, triage, and resolution processes.
• Maintain detailed test scripts, logs, and traceability matrices.
• Collaborate with technical colleagues to identify infrastructure-related issues affecting clinical applications.

• Post-Go-Live Optimization & Upgrades
  Support quarterly Epic upgrades, new feature testing, and long-term system reliability.
• Collaborate with analytics teams to validate KPIs and reporting tools.

• Marginal or Periodic Functions
  Assists with other project areas as needed; provides backup support during peak times or staff shortages; participates in special projects; adheres to internal controls and reporting structure; performs related duties as required.

• Technical Learning
  Quickly learns new technical skills; stays updated with latest Epic Ambulatory features; actively seeks training opportunities; applies new knowledge to improve system performance.

• Problem Solving
  Uses rigorous logic and methods to solve difficult problems; diagnoses and resolves complex application issues; develops innovative solutions; collaborates with teams to address system challenges.

• Customer Focus
  Dedicated to meeting the expectations of internal and external customers; provides excellent support to clinical staff; understands and anticipates user needs; ensures user satisfaction with application performance.

• Collaboration
  Works effectively with others; collaborates with IT and clinical teams; shares knowledge and best practices; participates in team meetings and projects.

• Attention to Detail
  Reviews work for accuracy and completeness; ensures configurations are precise; monitors system performance for issues.

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent IT principles knowledge.
• Test coordination experience of at least 2+ years in an Epic environment.
• Experience in information systems implementation, development and support within a large-scale healthcare organization.
• Strong understanding of clinical and administrative workflows.
• Excellent communication, project management, and stakeholder engagement skills.
• Relevant education and experience may be substituted as appropriate.

• Epic certification in one or more modules (preferred).
• Prior experience with Epic implementations, especially in Ambulatory, Optime, or Revenue Cycle modules.
• ITIL Foundation certification.
• Active Epic Certification or related proficiency.
• Extensive experience with clinical information systems (5-7 years).
• Experience as a major participant in EHR configuration.
• Experience with online scheduling design and implementation.
• Experience with Epic testing tools (e.g., Scenario Manager, Test Script Manager) and test automation.
• Experience in at least 1 Epic implementation as a testing…