Implementation and Deployment Specialist

Implementation and Deployment Specialist

Location:
Austin, TX or Ghent, Belgium | Department:
Customer Success

Lansweeper is growing — and with that growth, we’re strengthening our Customer Success function. We’re hiring an Implementation and Deployment Specialist (Onboarding Technical Success Manager) to accelerate how quickly enterprise customers realize value from our Technology Asset Intelligence platform.

Your mission: drive time-to-first-value
, ensure high-quality implementations
, and establish scalable onboarding standards across global enterprise environments.

In the near term, your focus will be on leading complex technical onboarding projects while helping shape and refine a repeatable implementation framework — creating the foundations for future scalability, consistency, and customer satisfaction.

The main challenges you'll face are:

• Building a new function while “flying the plane” – You’ll help define processes, playbooks, and metrics from scratch while simultaneously delivering live enterprise implementations.

• Aligning multiple stakeholders – Harmonizing collaboration between Technical Success Managers, Implementation Specialists, Sales, Pre‑Sales, Product, and Engineering.

• Managing complex enterprise environments – Guiding deployments across varied infrastructures, architectures, and maturity levels while meeting demanding customer expectations.

• Lead end‑to‑end technical onboarding engagements for enterprise customers — installation, configuration, integration, and go‑live.

• Conduct readiness and configuration assessments to ensure optimal performance, scalability, and security.

• Translate customer business objectives into technical deployment strategies that deliver measurable outcomes.

• Partner with Customer Success Managers and Product teams to streamline onboarding workflows and ensure smooth handovers post‑implementation.

• Develop and continuously improve playbooks, templates, and best practices to standardize and scale onboarding excellence.

Hard skills:

• Strong foundation in network administration or network architecture with hands‑on troubleshooting expertise.

• Experience with
  IT discovery and asset management tools such as Lansweeper, Device
  42, or Axonius.

• Familiarity with ITAM/ITSM platforms (Service Now, Snow, Flexera, Ivanti).

• Proficiency in API integrations
  , workflow automation
  , and understanding of CMDB processes
  .

• SaaS implementation or Enterprise software deployment experience in complex IT environments.

Soft skills:

• Strong consultative communication skills — able to explain technical concepts to both business and technical audiences.

• Customer‑centric and proactive learner
  , eager to understand evolving product capabilities.

• Excellent collaboration and problem‑solving mindset within cross‑functional teams.

• Competitive salary aligned with market benchmarks

• Full benefits package (healthcare, insurance, retirement plan, paid time off, training budget)

• Career growth & structured learning opportunities

• Flexible hybrid work model (Austin or Ghent)

• Company events and team‑building perks

Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.

With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.

We help our customers:

• Tame hybrid infrastructures

• Manage compliance risks

• Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems

From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.

Our culture is built on four values:

• One Team – united across boundaries

• We Care – customers and people at the center

• We Grow – learning, sharing, improving

• We Deliver – focusing on what truly matters

You’ll join the Customer Success – Technical Success team, working closely with Customer Success Managers, Account Managers, and Product/Engineering stakeholders.
Team size: 6–7 people
,…