Technical​/Deskside Support IV

Location: Austin, TX

Salary: $24.00 USD Hourly – $25.00 USD Hourly

Description: Our client is currently seeking a Technical / Deskside Support IV

Technical / Deskside Support IV – Onsite (Austin, TX)

Austin, TX
-Onsite, 5 days/week

8:00 AM – 5:00 PM CST

Provides end-user support across US and international locations

Handles escalated tickets from helpdesk (calls, ticketing system, walk-ups)

Supports laptops, desktops, iPhones, tablets, printers, Office 365, SharePoint, One Drive, Web Ex, and other approved applications

Team workload: ~100-200 tickets/day distributed among 40 staff

Install, maintain, service, and repair desk-side computer products and legacy systems (hardware, software, networking, OS).

Support enterprise servers, PCs, laptops, storage subsystems, telecom systems, and networking.

Provide call-taking and site-specific support.

Perform IMACs (installs, moves, adds, changes).

Test and certify PCs, networks, servers, and approved applications.

Troubleshoot and resolve hardware/software issues.

Support audiovisual setups in MS Teams rooms.

Ensure customer satisfaction through proactive communication and preventative maintenance.

May lead small projects or direct work of others.

OS Expertise:
Windows 10/11, MacOS (heavy Mac usage site), Linux/Unix familiarity.

Hardware:
Dell laptops (primary), Apple devices, printers.

Applications:
Office 365, SharePoint, One Drive, Web Ex.

Tools:
Intune, JAMF (Apple device management), Azure (log navigation).

Networking:
Basic troubleshooting, internetworking, configuration.

Certifications (preferred):
Dell, HP, Toshiba, IBM, EMC, Cisco, Microsoft, CompTIA, Network. MCP/MCDST/MCSE desirable.

8 years of deskside/end-user support experience.

Strong troubleshooting skills across hardware, software, and networking.

Excellent communication (verbal, written, interpersonal).

Independent, flexible, able to adapt to culture (will be lone tech onsite).

Quality-oriented with attention to detail.

Professional demeanor and customer-focused approach.

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This job and many more are available through The Judge Group. Please apply with us today!