Senior Customer Success Specialist - Connect, AWS Specialist and Partner Organization
Listed on 2026-01-02
-
IT/Tech
Cloud Computing, Technical Support
Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization
Job | Amazon Web Services, Inc.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Elevate Customer Success with innovative Cloud Technology. We’re seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. You’ll be a strategic partner who empowers businesses to revolutionize their customer engagement, driving meaningful technological adoption and creating tangible business value.
Key Job Responsibilities- Develop customized success plans that align AWS Amazon Connect solutions with customers’ strategic business objectives
- Design and deliver technical workshops that accelerate technology adoption and customer enablement
- Create comprehensive best practices documentation and implementation guides
- Proactively monitor customer health dashboards and address potential adoption barriers
- Gather and communicate critical customer insights to AWS product development teams
A day in the life:
Your day will be a dynamic blend of strategic thinking and customer‑centric problem‑solving. You’ll collaborate with enterprise customers, design tailored success strategies, and unlock the transformative potential of cloud communication technologies. Expect to craft compelling narratives that demonstrate how AWS Amazon Connect can fundamentally reshape customer interaction models.
About the team:
We are a collaborative group of customer success professionals dedicated to driving technological innovation. Our team believes in empowering businesses through intelligent cloud solutions, working closely with customers to understand their unique challenges and co‑create breakthrough strategies.
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance:
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).