Desktop Support Technician

Desktop Support Technician

100% On-Site – Austin, TX

Contract with Potential for Extension

This Desktop Support Technician will work within the Client Services Department and provide end user support. The role involves handling end‑user tickets entered through the system via calls unresolved by the helpdesk support team, ticketing system, or walk‑up technology. Basic support covers laptops, desktops, devices, tablets, and printers. The technician will also support Office 365, One Drive, and other third‑party apps such as Web Ex.

Tickets per day: 100–200, split among 40 individuals.

• Responsible for installing, maintaining, servicing, and repairing break‑fix desk‑side computer related products and legacy systems, including hardware, software, networking, and operating systems.
• Provides call taking and site‑specific support.
• Provides maintenance and support on legacy products.
• Installs and maintains PCs and associated software, networks, servers, and peripherals.
• High level of expertise in PC operating systems (Microsoft, Linux, Unix) and networking software, anti‑virus software, and all tier‑one manufacturer server, PC, printer products, OEM network devices, and document processing products.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds, and changes (IMACs) as required.
• Tests and certifies PCs, networks, servers, and client‑approved applications.
• Provides follow‑up on problems or escalations, taking responsibility for potential or desired follow‑up.
• Ensures customer satisfaction by advising customers on preventative maintenance.
• Maintains a functional understanding of company service solutions.
• May lead and direct the work of others.
• May have project management responsibilities for smaller, less complex projects.
• Experience in troubleshooting software and hardware problems.
• Knowledgeable in servers, storage systems, Microsoft, Linux, Unix applications, network protocol internetworking, configuration, and possesses advanced PC support capability.
• Ability to test and certify PC networks, servers, and software applications and associated peripherals.
• Ability to gain knowledge of and follow up on client‑specific internal procedures and service delivery requirements.
• Excellent analytical and communication skills (verbal, written, and interpersonal).

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• HP, Dell, Toshiba, and IBM certifications are strongly preferred.
• MCP, MCDST, and or MCSE certification preferred but not required.
• EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORK PLUS also preferred.

Intermediate Level

This is a Contract position based out of Austin, TX.

The pay range for this position is $20.00 – $25.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may depend on specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

This is a fully onsite position in Austin, TX.

This position is anticipated to close on Dec 22, 2025.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.