Network Operations Engineer

Direct message the job poster from PIXIE

We are seeking experienced Network Operations Engineers to support wireline and cable telecommunications networks in a live production environment. This role focuses on monitoring, troubleshooting, and maintaining fixed‑line access and transport networks to ensure high availability and service quality for broadband, voice, and video services.

The position sits within a Network Operations / NOC / Service Assurance team and supports business‑critical customer‑facing services.
This position can also be open to candidates based in St. Louis, Missouri and in Denver, Colorado.

• Monitor and operate wireline and cable network infrastructure in a 24x7 environment
• Troubleshoot and resolve network incidents impacting customer services
• Perform Tier 1 / Tier 2 operational support and escalate complex issues as needed
• Analyze alarms, logs, and performance metrics to identify root cause
• Support planned maintenance, network changes, and service activations
• Coordinate with engineering, field teams, and vendors
• Document incidents and resolutions in ticketing systems
• Participate in on‑call or shift rotations as required

• Fiber networks (FTTH / FTTP), Metro Ethernet, DWDM
• Copper access (ADSL / VDSL)
• Cable / HFC networks (DOCSIS 3.0 / 3.1, CMTS / CCAP)

• IP networking fundamentals (TCP/IP, routing, switching)
• Network performance concepts (latency, packet loss, QoS)
• SNMP‑based monitoring and fault management

• Network monitoring / NMS tools (e.g., Solar Winds, Nagios, Zabbix, or carrier tools)
• Ticketing systems (Service Now or similar)

• 5+ years in Network Operations, NOC, or Telecom Operations
• Hands‑on experience in ISP, cable provider, or telecom carrier environments
• Strong troubleshooting and incident management skills
• Ability to work shifts and/or on‑call schedules
• Clear communication and documentation skills

• Experience supporting large‑scale or national networks
• Exposure to network automation or SRE practices
• Certifications such as CCNA / CCNP or vendor‑specific cable certifications

If this job description aligns with you - or someone else who you know is qualified - please attach your most updated resume with a good phone number included. Also, you can email it to

My colleague, Jordan, can send you a call and discuss the role in‑length with you.

Best regards,

Brian from Pixie

Mid‑Senior level

Contract

Information Technology and Consulting

Staffing and Recruiting and IT Services and IT Consulting