Senior Manager, Logistics & Global Control Tower; North America, EMEA

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data‑centric solutions are comprised of the Western Digital®, G‑Technology™, San Disk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

The Senior Manager, Logistics & Global Control Tower is a strategic leader responsible for orchestrating end‑to‑end logistics operations and overseeing Regional Control Towers across North America, Europe, the Middle East, and Africa. Acting as the “air‑traffic controller” of the supply chain, this role leverages advanced visibility platforms (e.g., Four Kites, Project
44, or similar), foundation systems (OTM, GTM, Oracle GOP, etc), predictive analytics, and a 24/7 follow‑the‑sun approach to anticipate disruptions, minimize delays, and optimize cost and service levels. The position drives operational excellence, digital transformation, and continuous improvement, leading a geographically distributed team to deliver resilient, efficient, and customer‑centric logistics solutions.

• Lead and continuously improve the Global Logistics Control Tower, ensuring real‑time supply chain visibility and proactive management across North America, Europe, the Middle East, and Africa.

• Orchestrate daily operations :
  Oversee real‑time monitoring, exception management, escalation protocols, and recovery planning for NA & EMEA regions.

• Own and present supply chain performance metrics (OTD, OTIF, loss and damage, cost per shipment, exception resolution time, carbon footprint) to drive actionable insights and executive decision‑making.

• Drive risk mitigation :
  Use predictive analytics, orchestration tools, AI‑driven forecasting, and real‑time data to anticipate and resolve disruptions.

• Collaborate cross‑functionally with procurement, demand planning, customer operations, warranty operations, trade compliance, other control tower leaders, and carriers/3PLs to resolve issues and optimize service levels.

• Lead root‑cause analysis for major disruptions and implement corrective/preventive actions with internal and external stakeholders.

• Champion continuous improvement :
  Advance process automation, refine playbooks, and integrate new technologies and data sources.

• Develop and mentor a diverse team of control tower analysts across multiple regions and time zones.

• Manage vendor relationships and drive enhancements to visibility platforms and control tower capabilities.

• Support strategic initiatives :
  Enable network design, scenario modeling, improvement initiatives and operational readiness for peak seasons.

• Champion the adoption and integration of cutting‑edge logistics technologies, including:

• Real‑time transport visibility platforms (e.g., Four Kites, Project
  44, etc…)

• Warehouse and transport management systems (WMS/TMS)

• Robotics, IoT, and automation

• Predictive analytics and AI/ML optimization engines

• Cloud‑based logistics platforms and digital twins

• Dr…