Staffing Services Consultant

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

The Staffing Services Consultant collaborates with internal teams to engage customers, conduct discovery calls, and provide service overviews to generate interest in Staffing and Staff Augmentation Solutions. This role involves developing custom statements of work, tracking service opportunities, maintaining relevant certifications, and ensuring proper handoff and execution of service engagements in collaboration with sales and services teams, all while staying updated on IT trends and identifying up-sell and cross-sell opportunities.

• Ensure proper handoff, follow-up, and execution of identified service opportunities in collaboration with sales and services teams.
• Partner with SHI sales teams to consult with customers and identify staffing and staff augmentation resources and needs.
• Train and equip SHI sales teams with the essential knowledge and tools on the staff augmentation service, so that sellers can effectively use and market this service.
• Assess and understand client needs related to staff augmentation, including specific skills, experience levels, and project durations. Tailor solutions to meet these unique requirements.
• Design customized staff augmentation services and develop detailed proposals that align with client needs. Include clear timelines, deliverables, and expected outcomes.
• Match the identified talent with client projects, ensuring a high degree of compatibility in terms of skills, experience, and work culture.
• Support the onboarding process for augmented staff, ensuring they have all the necessary information, tools, and support to integrate seamlessly into client teams.
• Regularly monitor the performance of staff placed with clients, collecting feedback from both parties to ensure satisfaction and address any issues promptly.
• Continuously seek feedback from clients and augmented staff to identify areas for improvement in the service offering. Implement changes to enhance service quality and client satisfaction.
• Support the billing and invoicing tasks when needed, ensuring the accuracy and timeliness of requests.
• Build and maintain strong relationships with clients and augmented staff, acting as a bridge between them. Ensure open and effective communication throughout the project duration.
• Ensure all staff augmentation services are delivered in compliance with relevant laws, regulations, and best practices. Maintain comprehensive documentation for all projects and placements.

• Stay informed about trends and developments in staff augmentation and clients' wider industry sectors. Use this knowledge to adapt and refine service offerings.
• Collaborate with various teams, including MSAG Consultants, Account Executives, and solution experts, for customer-facing engagements.
• Conduct discovery calls to gather specific customer requirements and expectations.
• Provide overviews of relevant service opportunities to generate interest in follow-up meetings with subject matter experts.
• Create and maintain supporting documentation and tools to identify up-sell and cross-sell opportunities.
• Maintain necessary certifications relevant to SHI's solution projects.
• Stay updated with IT trends, features, releases, and programs.
• Track and report on service opportunities, providing both summary and detailed insights to leadership.
• Engage with customers to assess, implement, and manage IT solutions.
• Develop custom…