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Technical Support IT Support

Technical Support Supervisor: Zendesk & SLA Leader

Job in Austin, Travis County, Texas, 78716, USA
Listing for: American Innovations
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 126000 - 146000 USD Yearly USD 126000.00 146000.00 YEAR
Job Description & How to Apply Below
A tech solutions company located in Austin, TX, seeks a Technical Support Supervisor to oversee daily operations of the Technical Support team. The ideal candidate should have extensive experience with Zendesk and strong leadership skills to ensure efficient service levels and quality assurance. Responsibilities include managing incident responses and improving workflows while maintaining communication with cross-functional teams. This full-time position offers a competitive salary ranging from $126,000 to $146,000, along with comprehensive benefits including medical, dental, and vision insurance.
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