Application Support Engineer

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, ARROWCORE GROUP, is seeking the following. Apply via Dice today!

We are looking for a highly motivated application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage.

The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS, ERP). Our team runs 24x7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on-call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.

• Understand and own the end-to-end integration of MES and ERP applications
• Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
• Work through tickets received from Factory Software users across all North American factories and warehouses
• Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
• Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
• Setup automation and monitoring systems to optimize utilization of factory software
• Work as an incident commander of production critical calls that require coordination between cross-functional teams

• Degree in an engineering field or equivalent experience
• Must be willing to work on a 4-day 10hr shift, including the potential for night shifts
• +2 years of support engineering experience and working knowledge of SQL
• +1 years of experience with Python, Go or other software development language
• +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
• Must be able to understand integrated systems and their dependencies
• Excellent interpersonal skills, energetic and a self-starter
• Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
• Demonstrated ability to meet deadlines and commitments
• Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)