Sr CRM Solution Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Solution Consulting team, you will play a pivotal role in accelerating our U.S. revenue growth by supporting CRM, CPQ, and digital commerce solution sales across a range of industries. You will act as a hands‑on technical consultant and strategic advisor, collaborating closely with Sales, Product Management, and cross‑functional stakeholders to craft customer‑centric solutions. This role combines deep technical acumen with strong business insight to drive high‑impact engagements throughout the pre‑sales cycle.

The Sr CRM Solution Consultant is a senior‑level technical expert responsible for developing and positioning tailored solutions during the sales process. You’ll guide customers through discovery, design, and demonstration, aligning solutions with their business objectives while helping drive sales performance.

• Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms
• Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases
• Design and deliver tailored product demonstrations that effectively highlight business value
• Build trusted relationships with both technical and executive stakeholders, including C‑level decision‑makers
• Provide actionable insights and feedback to Product and Engineering teams to improve offerings
• Share best practices, reusable assets, and industry knowledge with the broader Solution Consulting team
• Stay up to date on market trends, competitors, and emerging technologies
• Represent the company at key marketing and customer events, including workshops, briefings, and conferences

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 8‑10+ years of experience in pre‑sales solution consulting, sales engineering, or a similar role
• Deep expertise in CRM and CPQ technologies, ideally across platforms like Salesforce, Service Now, SAP, Oracle, Adobe, or Shopify
• HIGHLY prefer a Spanish speaking candidate.
• Strong technical understanding of APIs, middleware, cloud‑native architecture, and web technologies (JavaScript, JSON)
• Proven experience conducting technical discovery sessions and designing customer‑focused solutions
• Excellent communication and presentation skills across technical and business audiences
• Strong collaboration skills, with experience working cross‑functionally with Sales, Product, Engineering, and Marketing teams
• Ability to think strategically and operate independently in a fast‑paced, remote‑first environment
• Confidence and experience in engaging executive‑level stakeholders and influencing strategic decisions
• Service Now or other relevant cloud platform certifications are a plus
• Experience with in U.S. industry verticals such as manufacturing, telecommunications, or technology

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here (). To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal…