Quality Assurance Analyst

Description About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams.

We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

• The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI’s services and the quality of its products.
  
  This role adds significant value to the operation of PSI’s Credentialing business, as this work is crucial for supporting our customers first‑hand with a quality service and maintaining our people‑focused brand.
• This is a full‑time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops.

• Responsible for managing and executing end‑to‑end testing for key technology platforms and be accountable for test projects.
• Use principles, guidelines, and best practices as defined, and document testing plans.
• Gather and present testing metrics and testing activities for the projects to key stakeholders.
• Closely work with product teams to understand requirements and other performance SLAs.
• Reviewing and analysing feature requirements exit criteria and design test scenarios.
• Perform various types of testing, including but not limited to the following:
  Functional, Regression, integration, backend data validation, usability, end‑to‑end system testing, API testing, performance/stress testing and ensure bug‑free applications go to production.
• Writing, executing, and managing the manual test cases.
• Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross‑functional project team including Development, PMs, and Client Services.
• Provide the UAT support for business users as well as client.
• Reporting defects accurately and managing to successful resolution via Jira.
• Maintaining and creating product knowledge documentation.
• Investigate and attempt to diagnose customer support reported defects.
• Participate in sprint planning, scrum, and backlog grooming ceremonies.
• Researching and embrace new techniques and technology to improve testing.
• Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases.

• 3 years’ experience in progressively responsible information technology.
• Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC.
• Excellent numerical skills and understanding of data analysis/statistical methods.
• Familiarity with the software development lifecycle and with automation testing technologies.
• Experience with version management and ticketing systems, e.g. SVN, Jira.
• Experience with RDBMS and…