Salesforce Administrator

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Join to apply for the Salesforce Administrator role at Texas Health and Human Services

Date:
Dec 9, 2025

Location:

AUSTIN, TX, US 78751

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Salesforce Administrator

Job Title: Systems Administrator VI

Agency: Health & Human Services Comm

Department: Applications - HHS Systems

Posting Number: 8142

Closing Date: 02/13/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Group: TEXAS-B-27

Salary Range: $7,015.16 - $11,864.50

Pay Frequency: Monthly

Shift: Day

Additional Shift: Days (First)

Telework: [specify telework policy]

Travel: Up to 50%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

The Salesforce Administrator (Systems Administrator VI) performs advanced (senior-level) computer systems analysis work, troubleshooting and customer support of the HHSC Grants Management System in Salesforce. The Administrator makes recommendations for improving processes and best practices, creates and maintains documentation on processes, policies, application configuration, and maintenance for the Salesforce organization and application. Performs systems administration and production support of the HHSC Grants Management System Salesforce org and its environments, monitors application health, troubleshoots and provides solutions to end-user issues, ensures Salesforce data and metadata backups are completed, and serves as subject matter expert for security assessment reviews of the application.

• Perform systems administration and production support of the HHSC Grants Management System Salesforce org and its environments. Monitor application health. Troubleshoot and provide solutions to end-user issues. (30%)
• Monitor, maintain, and implement Salesforce org configurations, health of application environments, and ensure Salesforce data and metadata backups are completed. (30%)
• Create, modify, and deactivate user accounts. Maintain user profiles, permission sets, groups, and queues, as needed. (15%)
• Create and maintain reports and dashboards. Perform production deployments, as needed. (10%)
• Create and maintain system documentation. Serve as subject matter expert for security assessment reviews of the Salesforce Grants Management System. (10%)
• Participate in team meetings. Perform other duties as assigned. (5%)

• Knowledge in Salesforce configuration and support.
• Knowledge of the capabilities and limitations of computer systems or management information systems.
• Knowledge of applications development, data, security, and prioritization.
• Knowledge of Software Development Life Cycle (SDLC) methodologies such as Waterfall, Agile, Scrum, XP and Lean Development.
• Skill in using a PC and Microsoft Excel, Visio, Outlook, PowerPoint, Word, and SharePoint.
• Skill in problem solving, conflict resolution, and negotiation.
• Skill in working collaboratively and cooperatively with colleagues and in building consensus.
• Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports.
• Ability to guide technology decisions relative to the Salesforce environment and serve as subject matter expert resource to others.
• Ability to work independently and deliver results in an environment of broad, consultative management.
• Ability to plan, organize, schedule, assign, and monitor completion of assigned initiatives.
• Ability to manage multiple overlapping initiatives.
• Ability to present information to a variety of audiences, verbally and in writing, and to…