Tools Support Administrator; IIR​/OpCon​/Cognos​/Spectrum

Tools Support Administrator (IIR/OpCon/Cognos/Spectrum)

Tools Support Administrator (IIR/OpCon/Cognos/Spectrum) role at Texas Health and Human Services (HHSC). Responsibilities include senior-level computer systems analysis and support for enterprise tools such as SMA OpCon, IBM Cognos, Precisely Spectrum, and Informatica Identity Resolution (IIR). The position may provide leadership or mentoring to other technical staff and requires independent work with substantial latitude for decision-making and problem-solving.

Location: AUSTIN, TX, US, 78751. This role is part of the TIERS Oprtns OAPD Staff and is categorized as Computer and Mathematical with a salary range of $5,797.66 - $6,717.75 monthly. The position is full-time and exempt under FLSA, with telework eligibility and travel up to 5%.

Key Responsibilities

• Provide system administration for Informatica IIR, SMA OpCon, IBM Cognos, and Precisely Spectrum; perform client installs, server maintenance, and Microsoft SQL Server backend support; apply software patches and upgrades; configure user accounts, standard environments, and manage licensing.
• Administer Informatica IIR for identity matching; coordinate with Informatica to resolve issues; rebuild indexes with each database refresh to maintain system accuracy.
• Serve as SME for SMA OpCon and Cognos; administer job scheduling, resolve issues with SMA, and manage configuration, users, environments, and licensing.
• Administer IBM Cognos reporting software; work with IBM support; assist development teams and deploy Cognos code changes during TIERS releases.
• Administer and support the Precisely Spectrum address-validation application on Linux servers; install software, perform server maintenance, and coordinate with the vendor as needed.
• Support releases and deployments across more than 24 environments using Agile methodology; participate in user story creation, scrum meetings, and sprint activities.

Knowledge, Skills, and Abilities (KSAs)

• Proficiency administering IBM Cognos, Precisely Spectrum, Informatica IIR, and SMA OpCon, including installations, upgrades, configuration, and system maintenance.
• Strong troubleshooting and diagnostic skills for resolving complex issues across Cognos, IIR, OpCon, and related infrastructure components.
• Knowledge of Microsoft SQL Server backend tasks such as index rebuilds and general database support.
• Experience administering applications on Linux and Windows servers, including log analysis, service management, and system monitoring.
• Ability to identify and implement automation and process improvements to enhance operational efficiency and system reliability.
• Skill in managing vendor relationships, opening support tickets, and coordinating issue resolution.
• Ability to analyze technical requirements, evaluate system behaviors, and propose effective solutions.
• Skill in interpreting data and supporting business intelligence needs through Cognos or other reporting tools.
• Ability to assess operational risks and recommend appropriate mitigation strategies.
• Ability to produce clear technical documentation and communicate complex issues to both technical and non-technical audiences.
• Effective collaboration with developers, testers, product owners, managers, and vendors.
• Ability to provide timely updates, convey technical impacts, and translate business needs into actionable tasks.
• Independent decision-making and task prioritization with minimal supervision.
• Adaptability in responding to changing project priorities, release schedules, and operational demands.
• Strong sense of accountability and initiative, with a commitment to driving issues to resolution.
• Familiarity with Agile methodology, including working within sprints, participating in scrum ceremonies, and supporting iterative releases.
• Proficiency with Remedy and/or Service Now.

Registrations, Licensure, or Certifications

• ITIL Foundation Certification preferred.
• Windows and Linux server certifications preferred.
• AWS cloud certification preferred.

Initial Screening Criteria

• Graduation from an accredited four-year college or university with a BA/BS in Computer Science, Information Systems, Business, or related field; work experience may be substituted for education on a year-for-year basis.
• At least eight (8) years IT experience in software development and support.
• Experience with Agile methodology and ITIL.

Additional Information

• Hybrid schedule: 3 days telework and 2 days in-office per week. This arrangement is subject to change.
• Active guidance and tips for applying are available from HHSC/DFPS/DSHS resources.

Other notes

Nearest Major Market:
Austin

Posting close date: 03/04/2026