Senior Scrum Master

Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companys success. As a Senior Scrum Master within PNCs Technology organization you will be based in Austin TX, Dallas TX or Strongsville OH.

The position is primarily based in a location within PNCs footprint.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Looking for a Scrum Master to lead the delivery of multiple large‑scale cross‑functional software development projects. This role requires strong leadership, strategic planning and hands‑on experience in Agile methodologies to drive team performance and deliver high‑quality solutions.

Manage delivery of multiple complex software development projects across cross‑functional teams.

Lead and coach Scrum teams on Agile principles, values and best practices.

Improve team performance metrics including :

• Increased sprint commitment accuracy
• Boosted sprint velocity through motivation and continuous improvement.

Collaborate with business stakeholders to develop strategic roadmaps using Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).

Gather requirements, define scope, prepare sprint plans, allocate resources and establish timelines to meet or exceed project expectations.

Facilitate working sessions with technical teams to design solutions for complex requirements.

Remove impediments, mitigate risks and lead end‑to‑end project demos, release planning and process improvements.

Create real‑time project status reports using JIRA and Confluence, reducing time spent on manual reporting and enabling faster decision‑making.

Measure and improve Dev Ops performance using DORA metrics.

Implement CI / CD pipelines, feature flags, automated health checks and Splunk alerts.

Define and standardize processes :

• User story templates.
• Support ticket workflows.
• Definition of Done checklists.
• Communication channels for external teams.

Proven experience managing Agile software development projects.

Strong knowledge of Scrum, Agile principles and Dev Ops practices.

Proficiency with JIRA, Confluence and CI / CD tools.

Excellent leadership, communication and problem‑solving skills.

Ability to drive process improvements and deliver measurable results.

Certified Scrum Master (CSM) or Advanced Certified Scrum Master (A‑CSM)

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Draws on past experience to support and facilitate a number of Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles. Provides coaching to the team(s) including newly formed teams on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters.
• Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
• Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure that the team remains focused on Scrum Team priorities.
• Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized…