Customer Success Engineer

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Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging Walk Me's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me's intuitive digital adoption platform.

The Customer Success Engineer (CSE) role is a highly technical position that works directly with Walk Me’s customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.

• Implement small scope, high impact Walk Me solutions to drive value for at‑risk or high opportunity customers.
• Provide technical support for Walk Me products, including configuration, troubleshooting, and best practices.
• Assist customers with the implementation and integration of Walk Me solutions.
• Develop and maintain strong relationships with customers, serving as their trusted advisor.
• Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.

• Strong understanding of user behavior and how to improve user engagement through Walk Me with a focus on value.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate Walk Me elements into web applications.
• Problem‑solving skills, capable of troubleshooting and resolving issues related to Walk Me implementations.
• Experience working in an agile development environment is a plus.
• Proven time‑management skills.
• Expanded knowledge of deployment and integration capabilities is a plus.
• Ability to learn new functionality quickly.
• Excellent written and verbal communication skills.

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a) typicality, physical appearance, veteran status or any other characteristic.
• We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
• Flexible Work Arrangements:
  Hybrid and flexible hours to help manage work commitments and personal life effectively.
• Supportive Culture:
  We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development:
  We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• Walk Me is recognized as a Star Performer in DAP for the 2nd year in a row!
• Walk Me helps international companies such as: IBM, Linked In, Walgreens, Microsoft, Adobe, Hershey’s, Quest Diagnostics and more!

The total OTE for this role is between $95,000 and $120,000.…