Sr Product Manager, Digital Services AI

Sr Product Manager, Digital Services AI

Join eBay to apply for the Sr Product Manager, Digital Services AI role. At eBay, we’re more than a global e‑commerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work. We’re in this together, sustaining the future of our customers, our company, and our planet.

The Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. We focus on making support personalized, effortless, and fast, providing seamless help where and when customers need it. With hundreds of millions of listings and a global community of buyers and sellers, eBay’s scale creates a unique opportunity to transform how people find help and resolve issues.

We are developing an ecosystem of AI Agents and composable AI platforms that enable adaptive, scalable help experiences across every customer touchpoint.

As a Senior Product Manager, you will define and lead the strategy for how we design, build, and scale AI‑powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.
• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.
• Turn customer and business needs into clear, actionable product direction and requirements.
• Bring data, insights, and industry trends to inform and improve the product experience.
• Partner closely with design, engineering, and data science to deliver reliable, high‑quality products at scale.
• Build alignment and strong partnerships across teams to stay focused on shared goals.
• Keep the customer at the center of every product decision.

• 6+ years of product management experience, with at least 2 years in AI/ML or data‑driven products.
• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).
• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.
• Technical fluency and foresight to collaborate with engineers.
• High ownership mindset with a bias for action and focus on creating customer and business impact.
• Exceptional leadership, communication, and collaboration skills across technical and non‑technical teams.
• Experience building 0→1 products and navigating ambiguity with confidence.
• Experience in customer support or self‑service domains is a plus but not required.

Base pay range: $124,000 – $208,300. Base pay offered may vary based on location, skills, and experience. The total compensation package may also include target bonus and restricted stock units, as applicable, plus a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time‑off benefits, such as PTO and parental leave).

If hired, employees will be in an “at‑will” position and the company reserves the right to modify base salary and any other discretionary payment or compensation program at any time.

eBay is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, or disability. If you have a need that requires accommodation, contact

View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Mid‑Senior level

Full‑time

Management and Manufacturing

Technology, Information and Internet