ServiceNow Engineer

Job Title
:
Service Now Engineer (HAM Specialist)

Location
:
Hybrid – Austin, TX 78729 (3 Days in office)

Job Type
:
Long-term Contract

We are seeking a highly skilled and adaptable Service Now Engineer to join our dynamic IT Operations team. This role is critical for a high-priority project currently in mid‑flight. The ideal candidate will possess deep technical expertise in the Service Now platform and be capable of hitting the ground running to support ongoing development and implementation efforts. A significant focus of this role will be supporting and enhancing our Hardware Asset Management (HAM) capabilities.

While broad Service Now experience is required, specific experience with the HAM module is a major differentiator.

• Rapid Integration
  :
  Quickly ramp up on existing project workflows, architecture, and team processes to contribute effectively within the first two weeks.
• HAM Module Optimization
  :
  Lead or assist in the implementation, configuration, and optimization of the Service Now Hardware Asset Management (HAM) module.
• Platform Development
  :
  Design, develop, and maintain Service Now applications, including UI Policies, Business Rules, Client Scripts, and Workflows.
• Integration Support
  :
  Develop and manage integrations between Service Now and other enterprise systems (e.g., discovery tools, procurement systems).
• Team Collaboration
  :
  Work closely with stakeholders, project managers, and fellow engineers in an Agile environment to deliver high-quality solutions.
• Troubleshooting & Support
  :
  Provide Tier 3 support for complex platform issues, specifically related to Asset Management and core ITSM functions.
• Documentation
  :
  Maintain technical documentation, including design specifications, test plans, and user guides.

• Experience
  : 3+ years of professional experience as a Service Now Engineer or Developer.
• Platform Knowledge
  :
  Proficiency in Service Now ITSM (Incident, Change, Problem, Knowledge) and CMDB.

• Seniority level
  :
  Mid-Senior level
• Employment type
  :
  Contract
• Job function
  :
  Information Technology
• Industries
  : IT Services and IT Consulting