Desktop Support Specialist

Job Posting

Title:

Desktop Support Specialist

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- Hiring Department:

Oden Institute

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- Position Open To:

All Applicants

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- Weekly Scheduled

Hours:

40

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- FLSA Status:

Non-Exempt

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- Earliest

Start Date:

Jan 01, 2026

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- Position Duration:

Expected to Continue

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- Location:

UT MAIN CAMPUS

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- Job Details:

General Notes

The Oden Institute is an organized research unit that fosters interdisciplinary programs in computational sciences and engineering, computational medicine, computational geosciences, mathematical modeling, applied mathematics, data science, software engineering, and computational visualization.

The University of Texas at Austin is a nationally ranked, tier-one research institution and one of the largest employers in central Texas. UT is located in the heart of Austin, a vibrant city that frequently appears on lists of best cities to live and work. Committed to recruiting and retaining a dynamic and talented workforce, the university offers competitive salaries and benefits, an extensive support network, and above all, an enriching and highly collaborative community that is deeply passionate about our vision for higher education and public service.

UT Austin offers a competitive benefits package that includes:

* 100% employer-paid basic medical coverage

* Retirement contributions

* Paid vacation and sick time

* Paid holidays

Please visit our Human Resources (HR) website to learn more about the total benefits offered

Must be eligible to work in the US on a full-time basis.

Purpose

The Desktop Support Specialist is an essential member of the Oden Institute Sysnet team which provides technical expertise and assistance to faculty, staff, researchers, and students in support of highly computational and interdisciplinary cutting-edge research. The Specialist supports and maintains Institute computer hardware and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware while ensuring optimal system and network performance.

The Specialist will provide critical customer support by troubleshooting problem areas in a timely and accurate fashion and providing end-user assistance to the faculty, staff, and students of the Oden Institute for Computational Engineering and Sciences.

Responsibilities

* Help define, implement, and support network solutions for the Institute's printing facilities. Knowledge of CUPS in a heterogenous computer environment and familiarity with various printers such as Xerox or Lexmark is a plus.

* Participate in other system related activities including: purchasing supplies, database management, networking, mail services, and other position functions as assigned.

* Provides end user support and troubleshooting for software applications on laptops and desktops running Linux, macOS, and Windows.

* Provides skilled technical work related to the installation, and maintenance of software and hardware in a personal computer environment.

Other related functions as assigned.

Required Qualifications

* 1-3 years of experience with computer and peripheral operations, installation, and troubleshooting.

* Experience using directory services and remote access tools.

* 1-3 years of demonstrated experience in IT customer service and/or help desk environment.

* Experience with email clients, setup and support of email services in a personal computer environment.

* Experience providing support for Microsoft Outlook, calendaring, and Office 365.

* Familiarity with Linux, Mac, and Windows operating systems.

* Excellent written and oral communication skills, a strong command of the English language and the ability to effectively communicate with both technical and non-technical users.

* Demonstrated customer service mindset with the ability to work with minimal supervision in a fast-paced environment with accuracy and attention to detail using sound decision making, problem solving and critical thinking skills.

* Ability to work independently and with team members.

* Demonstrated ability to show initiative to solve problems and manage multiple priorities.

Preferred Qualifications

* Bachelor's degree in Computer Science or equivalent.

* Three (3) or more years experience in IT customer service and/or help desk environment working closely with faculty, staff, research staff, and students.

* Experience with triaging help desk incidents and requests in a central ticketing system in a multi-tier IT support environment.

* Experience in a higher education IT support setting.

* Familiarity with university-level desktop security requirements and IT resources.

* Familiar with the following tools:
Code
42, Jamf, Office 365 Suite, macOS Terminal (Bash/Zsh), One Drive/SharePoint,  (Enterprise), Zoom, Virtual OS Applications (e.g., VBox, VMware Fusion, Parallels).

* Equivalent combination of relevant education and experience may be substituted as appropriate.

Salary Range

$55,000 + depending on qualifications

Working Conditions

* May work around standard office conditions.

* Repetitive use of a keyboard at a…