Sr Technical Account Management

The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job involves collaborating internally to enhance process quality and effectiveness while addressing client needs through tailored solutions. The Sr TAM influences team performance and prioritizes work to meet client expectations, leveraging best practices to improve operational efficiency. They play a critical role in building strong customer relationships, ensuring clients maximize the value of their products and services.

Job Description:

Essential Responsibilities:

* Monitor proactive technical health for Enterprise merchants

* Identify and suggest solutions to improve customer experience

* Consult with merchants and internal teams on integration best practices

* Initiate strong relationships to help merchants succeed

* Diagnose and identify issues with APIs, code, services, and network latency

* Advocate on merchants' behalf to improve products, systems, and processes

* Be the main point of contact for technical issues affecting our Enterprise merchants

Expected

Qualifications:

* 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities &

Preferred Qualifications:

* Relevant customer-facing, technical work experience.

* Technically minded, with a proven track record of adopting and mastering new technologies and tools.

* Confident communicator - equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.

* Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc.

* Troubleshooting experience with API calls (SOAP, REST, Graph

QL)

* Understanding of basic SQL Commands and data analysis

* Prepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teams.

Subsidiary:

Pay Pal

Travel Percent:

0

* The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($ - $ Annually)

Additional Location(s) | Pay Range:

Chicago, Illinois | ($95,500.00 - $ Annually) Austin, Texas | ($95,500.00 - $ Annually) Scottsdale, Arizona | ($94,000.00 - $ Annually) Omaha, Nebraska | ($94,000.00 - $ Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit

Pay Pal does not charge candidates any fees for courses, applications, resume…