Technical Support Specialist

Technical Support Specialist

Location:

Austin, Texas (Onsite 5 days per week)

Contract Position: 12 months

We are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable, well‑managed desktop environment. This position provides hands‑on support for hardware, software, and applications while helping implement and maintain a consistent, secure technology experience across the organization. This role is ideal for a hands‑on technician who thrives in a fast‑moving environment, values precision and customer service, and enjoys keeping technology running seamlessly for a diverse user base.

• At least 4 years of professional IT support experience, including desktop setup and maintenance
• Strong troubleshooting skills across hardware, software, and peripherals
• Experience using IT service management tools to log and track work
• 2years supporting A/V systems and conference technology
• Experience administering Apple/Mac and Windows devices in enterprise environments
• Familiarity with Azure, Active Directory, and Office 365 management
• Relevant IT certifications (A+, Network+, MCSA, etc.) are a plus
• Availability for on‑call coverage (one week per quarter)

• Handle escalated support requests and resolve complex technical issues
• Perform installations, upgrades, and maintenance for desktop systems and related applications
• Manage service tickets from start to finish with clear communication and accurate documentation
  
  Administer user accounts, access controls, and group policies through Microsoft Active Directory and Office 365
• Support audiovisual equipment and ensure smooth technology setup for meetings
• Create and update documentation, procedures, and knowledgebase content
• Stay current with new tools and technologies through training and certifications

Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.