Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization

Senior Customer Success Specialist – Amazon Connect, AWS Specialist and Partner Organization

Job : A3150339

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Elevate Customer Success with innovative Cloud Technology. We’re seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. You'll be a strategic partner who empowers businesses to revolutionize their customer engagement, driving meaningful technological adoption and creating tangible business value.

• Develop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives
• Design and deliver technical workshops that accelerate technology adoption and customer enablement
• Create comprehensive best practices documentation and implementation guides
• Proactively monitor customer health dashboards and address potential adoption barriers
• Gather and communicate critical customer insights to AWS product development teams

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Experience with Amazon Connect or call center technology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.