Engineer, Systems Engineer

"Video Conference Engineer

Must Have Technical/Functional Skills

5+ years of experience in AV/VC engineering, SaaS application deployment, or enterprise collaboration technology delivery.

* Expertise with Microsoft Teams, Microsoft Teams Room Pro, Logi Sync, Appspace, Bright Sign, and Windows OS environments.

* Strong hands-on experience with APIs, scripting (Python, Power Shell, etc.), and automation frameworks.

* Solid understanding of networking (QoS, firewalls, connectivity) for real-time collaboration systems.

* Knowledge of enterprise security practices, including RBAC, conditional access, and vulnerability management.

* Proven track record managing end-to-end deployments in a fast-paced, global enterprise environment.

* Strong communication, documentation, and cross-functional collaboration skills.

Roles & Responsibilities

The Video Conference Engineer will be a critical member of the Engineering & Delivery team, responsible for designing, deploying, and optimizing global AV/VC systems that enable seamless, secure, and high-performance collaboration across the enterprise. This role requires strong experience in corporate SaaS application deployment, API integrations, and AV/VC infrastructure engineering. The engineer must thrive in a fast-paced, global environment, working across IT, networking, facilities, and vendors to deliver scalable, resilient solutions that meet business and compliance needs.

Engineering & Delivery

* Design, deploy, and improve AV/VC systems across conference rooms, events, and hybrid meeting spaces.

* Lead system upgrades, new room builds, and large-scale technology rollouts, ensuring alignment with corporate standards.

* Configure and integrate Microsoft Teams, Microsoft Teams Room Pro, Logi Sync, Appspace, Bright Sign, and Windows OS-based platforms.

* Develop automation and API-driven workflows to streamline system management and reduce manual effort.

* Plan and execute deployment projects end-to-end, from design through QA testing and documentation to handover.

AV Solution Design & Integration

* Define system topology, hardware/software requirements, and create standard room designs for multiple room types.

* Ensure interoperability across AV hardware, control systems, and SaaS platforms.

* Deploy and manage monitoring systems (Fusion, Ecostruxture, Netspeak, Logi Sync) for proactive health management.

* Produce detailed engineering and support documentation for deployments and new technologies.

Quality & Performance Optimization

* Analyze Teams quality dashboards and system telemetry to ensure optimal performance.

* Investigate and resolve chronic issues or 'problem rooms,' including escalation support for complex incidents.

* Lead root cause analysis (RCA) after outages and drive corrective actions.

* Continuously optimize system configurations, QoS policies, and hardware settings to ensure best-in-class experiences

Security & Compliance

* Integrate enterprise security requirements into AV/VC solutions.

* Manage access controls, conditional access policies, RBAC, and compliance settings.

* Collaborate with Info Sec on security reviews, audits, and risk assessments, ensuring remediation of findings.

* Oversee firmware /security patch life cycles for AV hardware and platforms.

Vendor & Stakeholder Collaboration

* Act as primary liaison with external vendors, integrators, and service providers.

* Partner with IT, networking, facilities, and workplace teams to align initiatives with business objectives.

* Manage vendor contracts, onboarding, and compliance reviews.

* Provide documentation and training to internal support teams.

Innovation & Continuous Improvement

* Research, test, and pilot emerging collaboration and AV technologies.

* Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user experience.

* Drive automation and explore AI/ML applications for Tier 0/1 support efficiency.

* Continuously refine room standards, processes, and system integrations.

Nice to Have

* Experience with digital signage and way finding technologies (Appspace, Bright Sign).

* Vendor management and contract oversight experience.

* Relevant certifications (CTS, Microsoft Teams Rooms Specialist, ITIL, or equivalent).

* Exposure to AI/ML tools for IT support automation.

Salary Range- $90,000-$100,000 a year

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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