Advisory Solution Consultant, ITAM

Solution Consultant – IT Asset Management & Enterprise Asset Management

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product‑specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory specific to a particular industry vertical, i.e. US Public Sector – Federal, State & Local Government, Higher Education.

• Serve as a thought leader on IT Asset Management (hardware, software) and Enterprise Asset Management for Service Now.
• Develop and maintain strong alignment with Product Management and Engineering teams to advocate for product enhancements, roadmap additions and relay field & customer feedback.
• Create and own programs that enable and train Solution Consultants and Sellers to demonstrate the value of ITAM and EAM.
• Create and own efforts to generate and mature ITAM and EAM pipeline for customers within the United States (e.g., webinars, in‑person events, workshops).
• Contribute to and maintain a showcase of ITAM solutions created on the Service Now platform.
• Assist the sales personnel in qualifying customer needs and performing business value assessments to determine value for clients.
• Demonstrate standard and tailored solutions to prospects and existing customers.
• Respond to requests for information / proposal (RFIs, RFPs).
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects.
• Support Marketing events – user conferences, trade shows, webinars, summits, practitioner workshops.
• Stay current on competitive analysis and understand how to best position Service Now solutions to keep ahead of opportunities, obstacles, and challenges.
• Understand business and technical problems addressed by the product including key regulations, business drivers, and evolving business needs.
• Up to 20% travel required.

• 7+ years of relevant professional experience, 2 of which must be directly with the Service Now ITAM product suite.
• Exceptional communication and presentation skills, including technical and business concepts associated with optimizing/streamlining costs.
• Ability to forge strong business relationships and connect with staff through C‑level at customer accounts as well as with individuals within the Service Now ecosystem.
• Strong presales experience and mastery of the sales process, or strong Service Now implementation experience (as an implementation partner/vendor or customer).
• Experience working with or in Federal or State & Local Government / Higher Education.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving (e.g., AI‑powered tools, automating workflows, analyzing AI‑driven insights).

For positions in this location, we offer a base pay of $126,375 to $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location. We also offer health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time‑away plans and family leave programs.

Service Now is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at tale for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), Service Now may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by the U.S. Government.