DevOps Manager

** About SailPoint:
** SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

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* About the role:

** We're searching for a Dev Ops Manager with experience working on and leading Dev Ops teams for one or more SaaS products. Ideally, you're a former Dev Ops Engineer that has made the move to management and still have a solid grasp on the technical side of what your team does. You already know that excellent communication skills are a must, since you'll be collaborating with Services, Support, Product, and Software Engineering on a regular basis.

Our company and team are growing incredibly quickly, and we want someone that's excited to deal with the challenges that come with growth and scale!

As a Dev Ops Manager you will be responsible for the UAE Dev Ops team that performs triage, data store operation, SRE, and Dev Ops work in our product running in the UAE region. You will work closely with Software Engineers and Dev Ops Engineers alike. You will partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements.
** What you will make happen:
** Ensure your team is consistently delivering at a high pace and meeting deadlines

Balance and prioritize team workload across innovation, engineering support, customer support, and tech debt Continue to hire, develop, and mentor best in class Dev Ops Engineers Maximize uptime across all product lines and help author customer facing root cause analyses for any interruptions in service

Iterate on and improve our CI/CD processes

Control costs to ensure target gross margin is achieved

Develop and improve operational practices and procedures  Proactively meet standards for information security and compliance, such as ISO
27001, SOC1, SOC2, PCI, IRAP, C5, FedRAMP, etc.
** Background &

Experience:

** 2+ years in a management role, preferably in Dev Ops or Site Reliability, over a team managing public cloud infrastructure5+ years of hands on experience as a Dev Ops or SRE Engineer in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider; AWS strongly preferred

A track record of providing a superior customer experience

The ability to evangelize a philosophy around automation and testing

A passion for creating a culture of inclusiveness and compassion

A history of leveraging data to objectively measure impact and optimize people / engineering processes
** Due to the requirements of UAE customers, this position requires being physically located in the UAE.
**** Preferred:
** Bachelor's degree in computer science or other technical discipline, or equivalent experience
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* Education:

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* Preferred education:

Bachelor's degree in computer science or other technical discipline, or equivalent experience
** What success looks like in the role*
* ** Within the first 30 days you will:
** Complete IPS onboarding guidelines

Completed any training required by compliance or cyber security

Work on hiring the team Setup stand-ups and Kanban or sprint planning for the team Aware of on-call rotation and incidents

Learn the Rootly escalation path Review and understand the SailPoint SDLCSetup regular 1x1s with team members  
** By 90 days:
** Involved in past quarterly review, capacity review, future quarterly planning

Have a strong understanding of the observability and monitoring capabilities of the team and any gaps that may exist

Have a strong understanding of the tech debt backlog and prioritization for the team Begin leading and taking full accountability for projects

Identifying upcoming leaders and mentoring engineers Identify areas of improvement for the team…