Customer Experience Lead

Join Outlive

Help Build the Operating System for Better Long-Term Health

Outlive is translating the principles of Medicine 3.0 into a practical, evidence-based product that helps people change the trajectory of their health. We focus on what matters most: setting meaningful long‑term goals, understanding the risks that can get in the way, and selecting the tactics that move the needle. Our approach is grounded in the ideas Peter Attia has spent his career developing.

A deliberate practice with clear metrics and truly personalized plans that extend healthspan, not just lifespan.

We’re building a system that takes the essential pillars of long-term health and makes them actionable. Our goal is simple. Give people a structured way to understand where they are today, what levers truly matter, and how to make durable progress over time.

You will shape the foundation, not optimize at the margins.

We’re in the earliest stages of building something that doesn’t exist anywhere else. There are no templates. No inherited systems. The work requires people who want to solve first‑principles problems and create frameworks built to last.

We aim to convey complex ideas with clarity and precision. That means pairing rigorous scientific thinking with thoughtful, intuitive design; so users can understand why something matters and how to act on it.

The product itself is grounded in science and behavior change. As a team, we use AI to think, test, draft, explore, and accelerate our work. It’s a tool that enhances judgment and craftsmanship, not a replacement for either.

The team is small, driven, and aligned around a shared goal: build something that meaningfully improves long‑term health. We challenge ideas respectfully, expect clear reasoning, and operate with a bias toward action. Precision matters. So does integrity.

We’re hiring a Customer Experience Lead who can build and run a world‑class system for onboarding, supporting, retaining, and transforming Outlive users. This is not a traditional customer support role. This is a strategic, operational, and behavioral role that shapes the user experience outside the product itself.

You will support the entire customer experience ecosystem including customer communication frameworks, support operations, feedback loops, and the metrics that define success. You will be both the architect and the operator—building the structure while also personally delivering a best‑in‑class experience in the early stages.

A key part of this role is using AI responsibly and effectively. You will leverage AI to streamline support, improve responsiveness, and scale a great customer experience with a small team; while keeping human judgment and empathy at the center. You understand when to automate, when not to, and how to maintain a human connection even as we grow.

Over time, as Outlive expands, you’ll refine these systems, identify gaps, advocate for product improvements, and eventually hire and mentor additional team members. Your work will directly influence user outcomes, retention, and the trust users place in Outlive.

• Stand up all CX systems, workflows, and tooling.
• Develop the first version of CX knowledge bases, automations, macros, and AI‑supported workflows.
• Partner with product to define feedback channels, escalation paths, and insights loops.

• Serve as the primary point of contact for users, handling tickets, requests, issues, and troubleshooting.
• Use user data, patterns, and sentiment to identify root causes and propose product or experience improvements.
• Build clear processes for incident response, bug triage, and user communication.
• Maintain a live pulse on user behavior, drop‑off points, and moments of delight or confusion.

• Establish dashboards, KPIs, and reporting for customer health, retention, and engagement.
• Improve CX processes constantly; more automation, clearer flows, stronger insights.
• Collaborate with Product, Engineering, and Design to…