Service Desk Analyst

Required Skills

• 1+ years of helpdesk support experience
• Windows OS
• Office 365
• Active Directory

Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume and incoming tickets.

• Phone, email, and chat support
• Networking support (DNS, DHCP, TCP/IP, etc.)
• Troubleshoot in a multi-user environment
• Troubleshoot PC’s, printers, etc.
• Support Windows based devices
• Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
• Triage high impact events
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Managing local technical projects
• Maintain or create policies, procedures, and processes
• Identify root-causes of operational issues and process inefficiencies
• Working with limited supervision
• Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms

This is a Contract position based out of Austin, TX.

The pay range for this position is $20.00 – $23.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Austin, TX.

This position is anticipated to close on Jan 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.