Onsite Escalation Support Resource - Fulltime

• Contract

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

• Staff Augmentation

• Lifecycle IT solutions
o Application Development & Support
o Outsourced Testing

• Mobile Development and Test Automation

The company was incorporated in the State of Georgia in 1996 and has grown to over 2500 Information Technology consultants serving clients across the United States and around the globe. In addition to Atlanta, Pyramid has offices worldwide including Charlotte, NC;
Chicago, IL;
Dallas, TX;
Richmond, VA;
San Francisco, CA and Somerset, NJ in the United States, London in the United Kingdom, Singapore, and three offices in India (New Delhi, Hyderabad and Chandigargh).

Pyramid has been ranked by Staffing Industry Analysts as one of the largest diversity staffing firms specializing in IT and among the fastest growing U.S. staffing firm overall. In addition, Pyramid is a previous winner of the National Minority Supplier Development Council’s Supplier of the Year and has won numerous Supplier of the Year awards from the Georgia Minority Supplier Development Council.

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IT Staff Augmentation, Application Management Services, Enterprise Project Solutions, Mobile Development, Mobile Test Automation, Product and Engineering Services, Enterprise Mobility, Test Automation, QA - Manual and Automated Testing, QA Strategy

• Website

Information Technology and Services

• Type

  Privately Held

• Company Size

  employees

• Founded

  1996

Job Description

Job Description:

Responsibilities:
● Reproducing customer issues escalated from support
● Interacting with customer support to gather sufficient information to reproduce customer problems.
● Identifying and fixing problems in released products
● Interacting with product development for assistance in fixing problems and ensuring fixes are included in future releases
● Creating test cases to verify fixes
● Building and testing patches
● Working with customers to tune their systems for improved performance
● Facilitate problem solving and collaboration within the team.
● Required knowledge, skills and abilities:
● Bachelor’s degree in Computer Science or equivalent experience
● 5+ years of experience in commercial software development or advanced degree.
● Strong troubleshooting and analytical skills
● Ability to work both independently and as part of a team
● Ability to learn new skills and apply them quickly
● Ability to understand legacy code to identify and fix problems
● Strong verbal and written communication skills
● 5+ years of programming experience with C/C++
● 3+ years of experience with Perl or equivalent language
● Demonstrable proficiency in Linux system administration
● Demonstrable proficiency with Linux shell scripting languages
● Solid understanding of networking architecture such as routing/switching, IP, TCP/UDP, and application layers such as HTTP, SMTP, etc
● Knowledge of Network/Web Security protocols ( Firewall, IPSEC VPN, HTTPS, SSL, TLS, Web Proxies, Classification engines, ,Radius, LDAP, IPS, identity firewall ), Deep Packet Inspection, and (L4-L7 application protocols)
● Experience with Ethernet packet based analysis
● Experience with networking and security tools such as Snort, nmap, nessus, wireshark, tcpdump, and tcpreplay.
● Experience investigating core files using GNU debugger.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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