Senior Implementation Manager time

Senior Implementation Manager (Full - time Contract)

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.

As a Senior Implementation Manager for our North America Enterprise segment, you will ensure customers integrate and realize the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account and product‑specific projects within the customer’s activation window, scope, and success criteria.

• Drive time‑to‑first value for enterprise customers by owning end‑to‑end delivery of complex implementations (e.g., multi‑product launches, data integrations, SSO/SCIM), ensuring on‑time delivery within the activation window, in‑scope, and aligned to agreed outcomes and controls.
• Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
• Lead project planning and execution: define milestones, roles, risks and dependencies; run status cadences; keep stakeholders aligned to the Success Plan and timeline.
• Proactively identify and resolve implementation issues and escalations in partnership with cross‑functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
• Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
• Partner with the Customer Success Manager to create a smooth handoff to post‑implementation, including documentation of decisions, configuration, and next‑step recommendations.
• Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
• Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
• Elevate the team: share best practices, mentor peers, and model senior‑level communication, judgment, and ownership on complex, multi‑stakeholder projects.

• Proven track record of successfully managing and implementing projects, preferably in a customer‑facing role.
• Ideally 2–4 years’ experience of implementing SaaS products with customers.
• Experience with project management, customer success, or a related field.
• Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business.
• Problem‑solving abilities and a proactive approach to identifying and addressing potential issues.
• Ability to clearly articulate technical topics to a non‑technical audience.

• Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
• Exposure to enterprise‑scale programs (multiple products, complex data/integrations, global rollouts).
• Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.

• On‑time activations and adherence to scope and quality standards.
• Time‑to‑first value and early adoption of key features aligned to the customer’s Success Plan.
• Implementation CSAT/feedback and low‑escalation, low‑rework outcomes.
• Quality of documentation and readiness of the post‑implementation handoff to the CSM.
• Contribution to team improvements (playbooks, templates, automation, repeatable best practices).

This is a contract‑based role until October 2026.

We believe in fair & equitable pay at Culture Amp, and therefore we build pay equity into all our programs in addition to conducting annual pay equity audits.

Estimated base salary range (US):

• $125,000 – $140,000 USD

Benefits include:

• Employee Share Options Program
• Development programs, coaching, and budgets to help you thrive personally and professionally
• External providers for mental wellbeing…