Program​/Project Management Lead; Customer Success Programs

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

We are seeking an experienced and high performing Program Manager to lead and oversee project management and business analysis functions supporting the Office of the President of Customer Success. This role is ideal for a proactive, highly results‑oriented individual who can expertly manage a diverse range of projects from conception through delivery, while also providing high‑quality business analysis to support strategic initiatives.

• Lead and manage multiple, complex projects with cross‑functional teams, ensuring delivery on time and within scope.
• Develop and maintain project plans, timelines, resource allocations, and budgets, and establish project deliverables, milestones, and KPIs.
• Foster strong collaboration with stakeholders, managing expectations, and facilitating transparent communication.
• Identify, analyze, and mitigate risks and issues, and implement corrective actions as needed.
• Perform in-depth analysis of business processes, identify gaps and opportunities for improvement, deliver actionable insights and support decision‑making processes.
• Gather and document requirements, translate them into functional specifications for project implementation and document all processes.
• Develop and maintain documentation on current and future state processes, system, and technology.
• Prepare comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear and insightful visualizations and narratives.
• Support data‑driven decision‑making by analyzing and interpreting data, providing actionable insights to inform strategic objectives.

• Certifications:
  
  PMP or similar certifications.
• Experience:
  
  A minimum of 7+ years of professional experience in project management, program management, and business analytics.
• Proven track record in managing large, complex projects within cross‑functional and global environments.
• Exceptional ability to gather, analyze, and document requirements with strong analytical and problem‑solving skills.
• Ability to translate data‑driven insights into actionable recommendations.
• Skilled in project management, databases, and visualization tools.
• Proven ability to work independently and resourcefully from beginning to completion in a fast‑paced, evolving environment.
• Strong interpersonal and communication skills, collaborating effectively with senior stakeholders and building organizational consensus.
• Strong presentation and presentation design skills.
• Willing to travel 25% or less.

If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training and education.

Benefits to help you live well include time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at