End User Service Support Technician

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End User Service Support Technician Contract

Published on:
Sep 23, 2026

Country:
United States

Location:

Austin, Texas

Company:
Luminex Corporation

Job Category: ICT

Employment type:

Temporary Full Time

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Diasorin is an equal opportunity employer. Aligned with that perspective, we maintain a culture of inclusion, celebrating and Elevate active appreciation toward diversity in all forms, and championing creative ideation at every level.

Why Join Diasorin? Impactful Work:
When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global Reach &

Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture:
We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. Join Our Team:
If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare.

Job Scope

This is a 10 month contract position responsible for delivering hands on end user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.

Key Duties and Responsibilities

• Provide tier 2 support for all site related end user services & projects
• Support regional needs related to end user services & projects
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
• Ability to collaborate with IT peers to ensure successfully delivery to our customers
• Other duties as assigned
• Must work onsite at Diasorin office
• Limited travel may be required
• Work is normally performed in a typical office work environment
• Frequent use of personal computer, copiers, printers, and telephones
• Frequent work under stress, as a team member, and in direct contact with others
• Physical Demands:
  All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
  • Pounds lifted (20 to 50lbs)
  • Vision (Color) on the job is required occasionally

Education, Experience, and Qualifications

Education:College Degree or equivalent experience of at least 1 years

Specialization:Scientific/Technical/Computer Science or equivalent

Experience:At least 1+ years of relevant experience.

• Understanding of Microsoft Office products
• Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
• Knowledg…