IT Support Technician

• Assist with the day-to-day activities of a computer and docking station refresh project
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• Image and configure new computers according to agency-provided procedures.
• Replace existing computers, docking stations, and related hardware.
• Assist with migrating user data from existing computers to new systems.
• Install, maintain, move, test, and upgrade computer hardware and software.
• Troubleshoot computers, peripherals, printers, and basic software issues.
• Provide technical assistance and support to end users.
• Document hardware replacements, service activities, and equipment changes.
• Follow agency procedures and maintain required security controls.
• Assist with testing and deployment of new and existing hardware/software.
• Work closely with the agency SME and Project Manager as part of a project team.
• Provide professional customer service and communicate effectively with users.
• Assist with monitoring and supporting computer systems, applications, and related IT environments.
• Handle multiple tasks, prioritize assignments, and meet project deadlines.
• Lift and relocate equipment weighing up to 30 lbs.

• At least 1 year of experience supporting computers, hardware, peripherals, or IT systems.
• Knowledge of personal computers, components, printers, and basic IT terminology.
• Experience troubleshooting and maintaining computer hardware and software.
• Working knowledge of Windows Operating Systems
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• Experience with MS Office Suite
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  Word Perfect experience is a plus.
• Strong customer service, communication, organizational, and troubleshooting skills.
• Ability to work effectively as part of a team.
• Understanding of basic information security practices and procedures.
• High School Diploma or equivalent.

Preferred: Windows 11 technical support experience.