Site Reliability Engineer, Apple Data Platform​/Multi-Cloud Infrastructure

Austin, Texas, United States Software and Services

The Apple Services Engineering team (ASE) is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books — at extensive scale, meeting high expectations to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

Within ASE, the Apple Data Platform SRE team keeps a massive, multi-cloud platform running for thousands of internal engineers building the next generation of data and AI products  sit at the intersection of infrastructure, automation, and customer success — running incident response, providing hands‑on support to internal teams, and partnering with developers to make cutting‑edge services like Spark, Flink, Airflow, Ray, Notebooks, and LLM‑based agent platforms reliable at scale across AWS, GCP, and on‑premise Kubernetes.

This is a rare opportunity to build deep expertise across one of the most technically diverse platforms at Apple — while specialising in the cloud infrastructure that underpins all of it. As an SRE on Apple Data Platform, you'll operate and support the team's full portfolio, from big data pipelines to ML/AI platform services, and grow into the team's go‑to expert for multi‑cloud infrastructure — including AWS core services (IAM, EKS, RDS, S3, VPC networking, autoscaling, EBS), Kubernetes administration at scale, and the Infrastructure‑as‑Code and Git Ops tooling that keeps it all reconciled and reliable.

You'll be the person other engineers turn to when an IAM policy misfires, a cluster hits a scheduling wall, or a Git Ops reconciliation drifts out of sync — and the driving force behind making those failure modes rarer over time.

We're looking for a self‑motivated engineer who thrives on ownership — someone who wants a set of services to call their own, the autonomy to drive their reliability roadmap, and the collaborative instinct to keep that work aligned with the team's broader direction. If you love going deep on cloud and Kubernetes internals, enjoy being the trusted expert customers turn to, and want a front‑row seat to Apple Data Platform's multi‑cloud evolution, this role offers real room to grow your scope and impact over time.

• Operate, monitor, and triage production and non-production environments across the ADP portfolio — data processing, ML/AI, and multi-cloud infrastructure.
• Participate in a rotating on‑call schedule across supported services, including occasional weekday and weekend coverage.
• Own the operational health of multi‑cloud infrastructure as SME — driving reliability, support, and customer guidance for AWS services, EKS clusters, and cross‑cloud networking.
• Provide Slack‑based support to internal customers; screen, triage, and resolve service related issues.
• Debug production incidents involving IAM permission errors, storage quota limits, control‑plane/data‑plane namespace separation, and cluster‑wide disruptions.
• Partner with dev teams across time zones to onboard new services — understanding architecture, then designing monitoring, alerting, and dashboards (Prometheus, Grafana, Splunk).
• Maintain and evolve Infrastructure‑as‑Code (Crossplane, Terraform) and Git Ops (Flux) workflows, troubleshooting state drift and reconciliation issues.
• Build automation and self‑healing tooling that reduces manual toil and scales the team's operational capacity.
• Identify, escape, and resolve production issues to protect platform reliability and customer experience.
• Collaborate with SRE and dev partner teams, engineering, and program…