Técnico MSP Nivel

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

This job needs applicant to be in Austin Metro area, Please DO NOT apply if you are not in Austin TX.

We're looking for an MSP Level 2 Technician to provide advanced technical support to our Small-to-Medium Business clients. You'll handle escalations from our Level 1 team, keep client environments secure and running smoothly, and deliver a great client experience along the way.

• Technical Support:
  Provide advanced troubleshooting and support for servers, networks, and software applications, resolving issues escalated from Level 1 technicians. Escalate to Level 3/engineering when a fix requires architecture-level changes.
• System Administration:
  Perform patch management, backup and recovery, and system monitoring across client environments. Keep systems secure, current, and aligned with client standards.
• Security Operations:
  Daily use of RMM and security tooling to monitor client environments, respond to alerts, and maintain endpoint protection, EDR, and identity threat detection coverage across the client base. Escalate confirmed incidents per SOC/MDR procedures.
• Network Support:
  Monitor network performance and security using our RMM and monitoring tools, identify and resolve issues proactively, and support existing network infrastructure (routers, switches, firewalls, VPNs).
• Client Interaction:
  Maintain strong client relationships through professional, timely support. Understand client needs and flag opportunities for our team to recommend improvements.
• Documentation:
  Keep client documentation (configurations, procedures, network details) accurate and current in our documentation platform.
• Emergency Support:
  Participate in an on-call rotation for critical issues, including occasional after-hours or weekend support as needed (on-call and after-hours work is compensated per company policy).

• Experience &
  
  Education:
  
  Minimum 3 years in IT support. MSP experience strongly preferred. Associate's or Bachelor's degree in IT/Computer Science a plus; certifications such as CompTIA Network+, Security+, Microsoft 365 Certified:
  Modern Desktop Administrator or Endpoint Administrator, Microsoft Azure Administrator (AZ-104), or CCNA a plus.
• Technical Expertise:
  Working knowledge of Windows server environments and virtualization (VMware, Hyper-V).
• Microsoft 365 & Azure:
  Hands-on administration of Microsoft 365 (Exchange Online, SharePoint, Teams, One Drive, admin center), Entra  (Azure AD) including user/group management, conditional access, and MFA, and Intune/endpoint management for device compliance and policy. Experience installing, deploying, and managing Azure virtual servers and infrastructure.
• Backup & Recovery:
  Experience with backup and disaster recovery solutions (e.g., Datto, Veeam) - configuring, monitoring, and executing restores.
• Security Products:
  Daily working knowledge of endpoint protection, EDR (Endpoint Detection & Response), MDR (Managed Detection & Response), and ITDR (Identity Threat Detection & Response) tools and workflows.
• Networking & Security:
  Solid understanding of networking protocols, firewalls, VPNs, and cybersecurity fundamentals.
• RMM & Ticketing:
  Daily hands-on use of RMM tools (e.g., NinjaRMM) and ticketing/PSA systems (e.g., Autotask).
• Documentation Tools:
  Comfortable with structured documentation platforms (e.g., IT Glue).
• Communication:
  Strong verbal and written communication skills; able to explain technical issues clearly to non-technical clients.

This role requires the ability to work both onsite and remotely, depending on client…